Cash Collection Analyst

OVERVIEW:

In this function as Cash Collection Analyst you will be responsible for controlling Accounts receivable processes. Together with a highly motivated team, you are responsible for a timely and accurate follow up of our customer payments as well as following up with reminder process.

THE CHALLENGE:

• Partner with Finance functions, Sales, IT and other business stakeholders to ensure effective solutions to support collection processes ( raise potential bad debt customers, write offs )
• Take ownership on daily Reminder process, sending out dunning letters, handle reminder related customer and sales inquires
• Define and monitor the trends of KPIs (cash flow,  monitor payments, aging)
• Develop and improve internal collection workflows especially reminder process
• Improve end-2-end customer journeys and overall customer satisfaction (customer complaint management ,dispute management, and root cause analysis, invoicing quality, streamlined dunning/collection process)
• Support the work with the collection agency and internal legal department
• Be accountable for the whole collection process and responsible for a customer centric interaction and communication with our clients, including payment methods and payment plans
• Perform operational and financial analyses, including KPIs

YOUR PROFILE

• You are flexible, structured, and able to work under pressure
• Previous experience in any Finance/ Accounting/ Controlling field, preferably in Accounts Receivable
• Very accurate and customer oriented attitude
• Reporting experience, advanced knowledge of MS Excel and any other reporting tool
• Good interpersonal skills that enable you to work well with other departments such as sales and client setup
• Experience working with Microsoft Dynamics 365 preferred, or knowledge of other ERP Systems, implementation experience
• Fluent in English, Spanish, and Portuguese (spoken and written)
• Very good knowledge of MS-Office applications