Job Description
Global Nielsen Media fuels the media industry with unbiased, reliable data about what people watch and listen to. At the core of our data is our Field & Call Center associates, who connect and build personal relationships with consumers to collect data on TV, Radio, and Digital Device consumption.
Exciting opportunities exist for experienced call centre operators with a strong drive to provide excellent customer service and provide an outstanding experience for our TV rating panel members.
About the RoleFlexible evening workDynamic and supportive team environmentPossibility to build skills and experience other facets of the market research industryThis is an office-based role at our office in Lane Cove.ResponsibilitiesCall Centre Operators will utilize their organisation and communication skills to conduct surveys and quality control calls to maintain the integrity of the TV Ratings Panel. Calling new and potential panel members to ask them to take part in the TV Ratings panel.Maintaining good customer relations with panel members, helping to answer inquiries and solve panel-related problems and issues.At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever it’s consumed. Together, we are proudly rooted in our deep legacy as we stand at the forefront of the media revolution. When you join Nielsen, you will join a dynamic team committed to excellence, perseverance, and the ambition to make an impact together. We champion you, because when you succeed, we do too. We enable your best to power our future.
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Estimated Salary Range
Our AI-powered salary intelligence estimates this position’s salary to be between $40,000 - $50,000. The actual salary may vary based on factors such as experience, location, and market trends.
