We are seeking a highly skilled and experienced Chargeback and Disputes Manager to join our team at PrizePicks. The Chargeback and Disputes Manager will play a critical role in managing chargeback processes, overseeing disputes resolution, and ensuring compliance with regulatory requirements. This position requires proficiency in Excel, along with 3-5 years of experience in chargeback and dispute manageme

What you’ll do:

• Understand and manage the entire chargeback lifecycle, from initiation to resolution.
• Track and analyze chargeback data using Excel/Sheets to identify trends, patterns, and potential areas for improvement.
• Implement strategies to minimize chargeback rates and associated financial losses.
• Disputes Resolution:
• Lead the resolution of customer disputes related to transactions, ensuring timely and fair outcomes.
• Coordinate with internal teams and external partners to gather necessary documentation and information for dispute resolution.
• Maintain accurate records of dispute cases and resolutions.
• Management of Overseas Team:
• Manage and mentor an overseas team responsible for chargeback and dispute management.
• Provide guidance, training, and support to ensure the team's effectiveness and productivity.
• Management of Chargeback Solution Systems and Relationships:
• Oversee multiple chargeback solution systems and relationships with third-party providers.
• Evaluate and optimize chargeback solution systems to enhance efficiency and effectiveness.
• Chargeback Alerts Tracking and Representment Strategy:
• Manage and track chargeback alerts, ensuring timely and appropriate responses.
• Develop and implement chargeback dispute alert strategies to challenge invalid chargebacks and recover revenue.

What you have:

• Bachelor's degree in Business Administration, Finance, Accounting, or related field.
• 3-5 years of experience in chargeback and dispute management.
• Experience with Compelling Evidence 3.0 will be considered an asset
• Proficiency in Excel for data analysis and reporting.
• Strong understanding of the chargeback lifecycle and associated processes.
• Experience managing overseas teams is preferred.
• Excellent communication, negotiation, and problem-solving skills.
• Ability to manage multiple priorities and meet tight deadlines.
• Ability to create, track, monitor and assess the success of business processes

Where you’ll live:

•  Atlanta, GA. 

Benefits you’ll receive:

In addition to your great compensation package, we’ll shower you with perks including: 

• Company-subsidized medical, dental, & vision plans 
• 401(k) plan with company match
• Stock options and bi-annual bonus
• Uncapped PTO to encourage a healthy work/life balance (2-week MINIMUM required!)
• Generous paid leave programs, including 16-week paid parental leave and disability benefits
• Workplace flexibility and modern work schedules focused on getting the job done, not hours clocked
• Company-wide in-person events and team outings
• Lifestyle enhancement program
• Company equipment provided (Windows & Mac options)
• Annual performance reviews with opportunities for growth and career development

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