Ready to level up your career?

Playtech is looking for a reliable and systematic Chatbot Associate and excellent communication and collaboration skills.

Your influential mission. You will...

• Develop and maintain with proper content AI chatbots that can provide efficient and effective sales or customer service.
• Collaborate with stakeholders and cross-functional teams, such as UX, BI, and/or CX teams, to understand and prioritize requirements and features.
• Ensure that the bot meets quality and usability standards, that its conversation flows seamlessly, and that it delivers a satisfactory customer experience.
• Continuously monitor and analyze customer feedback and market trends to identify opportunities for bot improvement.
• Develop and implement training programs to support the use of the AI chatbot product.
• Ensure that the AI chatbot documentation and knowledge base are up-to-date and easily accessible to customers and support teams.
• Stay up-to-date with industry best practices and trends to continuously improve product capabilities and user experience.
• Provide technical support to customers and assist in resolving any issues related to the bot.

Components for success. You...

• Possess writing and speaking fluency in English.
• Bring a solid background in Customer Support field.
• Developed or implemented training programs to help teams or customers get the most out of AI chatbot products.
• Know how to collaborate effectively with cross-functional teams like UX, BI, and CX to shape and prioritize product features.
• Understand quality assurance and compliance standards, and you’re confident in ensuring the chatbot meets them.
• Think analytically—you’re always looking at customer feedback and market trends to spot opportunities for improvement.
• Have strong technical support skills and can guide customers through any issues they face.
• Are comfortable diving into customer data to uncover patterns and insights that can drive product enhancements.

You'll get extra points for... 

• Having hands-on experience working with AI chatbots, especially in sales or customer service support.
• Having experience in the iGaming industry.

Working hours: 1:00 PM to 10:00 PM

Thrive in a culture that values...

• A supportive and collaborative team environment.
• Opportunities for professional growth and development.
• A commitment to innovation and excellence.
• A diverse and inclusive workplace where everyone is welcome.
• Comprehensive benefits and competitive compensation.