We have beedn pioneers & leaders in the Player Support field for over 15 years. We are one of the premier international providers of services for companies that publish and develop MMOs, virtual worlds, social games, casual games, mobile games and transmedia content.

We also provide services for online payment and virtual goods providers.

Responsibilities

• Reviewing all incoming community interactions on different social media platforms.
• Moderating any prohibited and/or inappropiate content found therein.
• Reviewing in-game chats and user-generated content for any prohibited and/or inappropiate content.
• Escalating Real-Life Threats as needed.
• Ability to make justificable judgment calls in regards to dabatable content and edge case scenarios.

Requirements

• Fluent in English.
• Fluent in Chinese.
• Availability to work from our Montreal office.
• Passion for video gaming and customer service.
• Comfortable with using VR devices.
• Excellent communication and writting skills.
• Ability to juggle multiple tasks while managing your time efficiently.
• Good attendance rate and attention to details.
• Being fast, albeit thorough, reading skills.
• Experience in a relevant, similar, or related field (an asset).
• Be up-to-date with the latest trends within the online community.

Benefits

• Full-time schedule, plus employee benefits, including health and dental care when eligible.
• CAD $20.95 per hour
• Partnerships with STM, Telus, and BIXI (among others).
• Employee Assitance Program.

Please be advised that this position requires the successful applicants to be able to effectively communicate in English (both verbally and in writing). This is due to the position requiring constant communication with clients and team members out side of the province of Quebec

Our recruitment process is fully online and remote. We value each application and review every candidate individually. Our recruitment team will get back to you as soon as they can to inform you about the status of your candidacy. If you're interested in joining our team, we highly encourage you to apply.

That would be it from us - now we are waiting for your move!

#imaginemore

Privacy Notice

By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at https://www.keywordsstudios.com/en/applicant-privacy-notice.

Role Information: EN

Studio: Keywords Studios

Location: Americas, Canada

Area of Work: Business Development, Player Engagement

Service: Engage

Employment Type: Permanent

Working Pattern: Full Time, On-site