About Us

Responsibilities

What You Will Do

• Take calls on demand as part of a 24/7 rostered service — responding to clients when they make contact, not when it is convenient. Your shift may include evenings, weekends, or public holiday cover on a rotating roster.
• Triage incoming contacts through structured clinical assessment — determining risk level, presenting need, and the right care pathway at first contact. Triage is a clinical act, not an administrative one.
• Deliver up to 8 consultations per day across your shift, combining on-demand triage contacts and pre-scheduled Single Session Therapy sessions.
• Deliver Single Session Therapy and brief structured counselling (1–6 sessions) via phone, video, and live chat using evidence-based approaches including CBT, Behavioural Activation, Problem-Solving Therapy, and Person-Centred brief models.
• Conduct structured mental health assessments, clinical formulations (5-P model), and risk assessments at every contact — including suicidality, self-harm, domestic violence, and safeguarding.
• Use validated outcome measures (CORE-10, PHQ-9, GAD-7, K10, ORS, SRS, WSAS) as active clinical tools to guide treatment planning, stepped care routing, and progress review.
• Make evidence-based stepped care decisions — stepping clients up, across, or down as clinically indicated, with documented rationale.
• Maintain accurate, timely clinical case notes that document reasoning, risk, and clinical decisions promptly after each contact.
• Work confidently within AI-integrated digital platforms, maintaining full clinical accountability for all decisions — including those that follow AI-assisted triage.
• Connect clients with relevant community supports and referral pathways as a clinical decision, not an afterthought.
• Engage actively with clinical supervision, CPD, and team governance processes.

Requirements

• AQF Level 7 minimum — Bachelor of Counselling, Graduate Diploma, accredited Bachelor or qualifying Master of Social Work, or equivalent.
• Current full membership with ACA (Level 2+), PACFA (Registered Counsellor or Clinical Member), or AASW (full member) — active, not provisional or lapsed.
• Minimum 2 years post-qualification clinical mental health experience (direct client-facing; pre-qualification placements excluded).
• Demonstrated competence with brief structured therapeutic models and documented, regular structured risk assessment practice.
• Comfortable working across a 24/7 rostered service — including availability for evening, weekend, and public holiday shifts.
• Confident delivering via telehealth modalities — phone, video, and live chat.
• Digitally confident — comfortable with digital case management, PROMs tools, and AI-assisted platforms.
• Accurate, timely clinical documentation completed promptly after each contact.
• Active CPD plan and regular clinical supervision engagement.
• Working knowledge of mandatory reporting obligations, Privacy Act 1988, and Australian Privacy Principles in a digital health context.
• Cultural safety awareness — knowledge of the SEWB framework and culturally safe practice for First Nations peoples and CALD communities.

• EAP, PHN-funded, or primary care mental health experience.
• Formal SST training (Talmon / Hoyt / Young model) or supervised SST practice.
• Solution-Focused Brief Therapy (SFBT) competency.
• iCBT or guided self-help delivery experience.
• Prior experience with AI-integrated clinical platforms.
• Dual PACFA / AASW registration.
• Second language relevant to Australian CALD communities.
• Experience with children, young people, or workplace mental health.