Opportunity

We're seeking a detail-oriented, analytical Client Growth and Success Associate - Strategic Employers to support our Director of Client Growth and Success in managing a portfolio of large, strategic employer accounts. This role is built for someone who thrives on operational rigor, runs disciplined project management across internal workstreams, and turns data into clear, client-ready insights.

You'll be the Director's right hand on a book of jumbo enterprise accounts, driving the behind-the-scenes execution that keeps strategic clients on track. Day to day, that means project managing internal workstreams across Marketing, Health Economics, Clinical Delivery, Product, and Implementation; developing and delivering client reports; and ensuring nothing falls through the cracks across a complex set of deliverables and stakeholders.

This is an execution-focused role ideal for someone who wants to build deep expertise in enterprise account management within a fast-growing digital health organization, with direct exposure to complex employer relationships, reporting, and revenue growth initiatives.

Responsibilities 

Lead and Project Manage Multiple Internal Workstreams

• Run point on coordinating cross-functional workstreams supporting strategic employer accounts, ensuring deliverables stay on track, owners are clear, and timelines hold
• Maintain account plans, trackers, and project documentation; proactively surface risks, dependencies, and slippage to the Director
• Drive follow-through on action items coming out of client meetings, internal syncs, and leadership reviews
• Partner with Clinical, Product, Analytics, Marketing, and Implementation teams to ensure aligned, on-time execution against client commitments

Support Account Management and Maintain Client Health

• Support development of materials for Monthly and Quarterly Business Reviews, including data pulls, slide development, and narrative drafting
• Analyze engagement, enrollment, and outcomes data to identify trends, anomalies, and opportunities worth surfacing
• Translate complex data into clear, accurate, client-ready insights
• Monitor client health indicators and flag potential risks to senior leadership
• Coordinate internally to resolve operational issues impacting client experience
• Document meeting minutes, client feedback, account plans, and insights to inform internal improvements

Support Revenue Growth Initiatives

• Support strategies to increase enrollment and member engagement
• Coordinate client-facing communications, campaigns, and webinars with Marketing
• Analyze performance data to identify trends and opportunitiesAssist with renewal tracking, documentation, and timeline management
• Identify potential expansion opportunities and escalate to senior leadership
• Maintain renewal readiness materials and client documentation
• Other duties as assigned

Qualifications 

• 1–3 years of experience in client success, account management, consulting, or customer-facing roles (SaaS or healthcare preferred)
• Strong organizational skills and attention to detail
• Analytical mindset with ability to translate data into insights
• Clear and professional communication skills
• Comfortable managing multiple priorities in a fast-paced environment
• Proactive, collaborative, and eager to learn
• Interest in enterprise account management and client growth strategy
• Willingness to travel as needed
• Experience using CRM systems such as Salesforce (SFDC) preferred
• Familiarity with ticketing platforms such as Zendesk preferred
• Exposure to cross functional project management tools such as JIRA preferred
• This remote opportunity based out of the U.S. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Compensation and Benefits   

The compensation range for this position is $95,000 - $105,000 annually. This position is bonus eligible. 

Twin has an ambitious vision to empower people to live healthier and happier lives, and to achieve this purpose, we need the very best people to enhance our cutting-edge technology and medical science, deliver the best possible care, and turn our passion into value for our members, partners and investors. We are committed to delivering an outstanding culture and experience for every Twin employee through a company based on the values of passion, talent, and trust. We offer comprehensive benefits and perks in line with these principles, as well as a high level of flexibility for every Twin

• A competitive compensation package in line with leading technology companies
• A remote and accomplished global team
• Opportunity for equity participation 
• Unlimited vacation with manager approval
• 16 weeks of 100% paid parental leave for delivering parents; 8 weeks of 100% paid parental leave for non-delivering parents
• 100% Employer sponsored healthcare, dental, and vision for you, and 80% coverage for your family; Health Savings Account and Flexible Spending Account options
• 401k retirement savings plan