Opportunity

We are seeking an Client Growth & Success Associate to support and grow relationships with our employer clients.  In this role, you will help manage a portfolio of enterprise employer accounts while partnering closely with Client Growth & Success leaders on large, strategic employers.

You will serve as a key day-to-day partner to clients, supporting engagement, satisfaction, and retention efforts. This role is highly collaborative and execution-focused - ideal for someone looking to build expertise in enterprise account management within a fast-growing digital health organization.

Reporting to the Sr. Director of Client Growth & Success, you will play an important role in delivering consistent client value, supporting reporting and renewals, maintaining operational rigor, and ensuring internal alignment across Marketing, Health Economics, Clinical Delivery, Product, and Implementation teams.  This is an opportunity to develop enterprise client strategy skills while gaining exposure to complex employer relationships and revenue growth initiatives.

Responsibilities 

Support Enterprise Employer Accounts

• Serve as a day-to-day contact for assigned employer clients
• Support senior CGS leaders on large strategic accounts, assisting with meeting preparation, follow-ups, reporting, and execution of account plans
• Build strong working relationships with client stakeholders and consultants
• Track client goals, KPIs, and engagement metrics to ensure alignment

Deliver Reporting & Maintain Client Health

• Prepare performance reports, engagement summaries, and ROI analyses
• Support Monthly and Quarterly Business Reviews
• Monitor client health indicators and flag potential risks to senior leadership
• Coordinate internally to resolve operational issues impacting client experience

Drive Adoption & Engagement

• Support strategies to increase enrollment and member engagement
• Coordinate client-facing communications, campaigns, and webinars with Marketing
• Analyze performance data to identify trends and opportunities

Support Renewals & Growth

• Assist with renewal tracking, documentation, and timeline management
• Identify potential expansion opportunities and escalate to senior leaders
• Maintain renewal readiness materials and client documentation

Cross-Functional Collaboration

• Partner with Clinical, Product, Analytics, and Implementation teams to ensure strong client execution
• Document client feedback and insights to inform internal improvements
• Ensure follow-through on action items and deliverables
• Other duties as assigned

Qualifications 

• 1–3 years of experience in client success, account management, consulting, or customer-facing roles (SaaS or healthcare preferred)
• Strong organizational skills and attention to detail
• Analytical mindset with ability to translate data into insights
• Clear and professional communication skills
• Comfortable managing multiple priorities in a fast-paced environment
• Proactive, collaborative, and eager to learn
• Interest in enterprise account management and client growth strategy
• Willingness to travel as needed
• Experience using CRM systems such as Salesforce (SFDC) preferred
• Familiarity with ticketing platforms such as Zendesk preferred
• Exposure to cross functional project management tools such as JIRA preferred
• This remote opportunity based out of the U.S. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Compensation and Benefits   

The compensation range for this position is $95,000 - $105,000 annually. This position is bonus eligible. 

Twin has an ambitious vision to empower people to live healthier and happier lives, and to achieve this purpose, we need the very best people to enhance our cutting-edge technology and medical science, deliver the best possible care, and turn our passion into value for our members, partners and investors. We are committed to delivering an outstanding culture and experience for every Twin employee through a company based on the values of passion, talent, and trust. We offer comprehensive benefits and perks in line with these principles, as well as a high level of flexibility for every Twin

• A competitive compensation package in line with leading technology companies
• A remote and accomplished global team
• Opportunity for equity participation 
• Unlimited vacation with manager approval
• 16 weeks of 100% paid parental leave for delivering parents; 8 weeks of 100% paid parental leave for non-delivering parents
• 100% Employer sponsored healthcare, dental, and vision for you, and 80% coverage for your family; Health Savings Account and Flexible Spending Account options
• 401k retirement savings plan