Client Relationship Manager / Account Manager, Supply Chain Strategy & Operations (Remote) at Blink Health

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United States

Company Overview:

Blink Health is a healthcare technology company that builds products to make prescriptions accessible and affordable to everybody. Our two primary products – BlinkRx and Quick Save – remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients.

BlinkRx is the world’s first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications. Patients benefit from transparent low prices, free home delivery, and world-class support on this first-of-its-kind centralized platform. With BlinkRx, never again will a patient show up at the pharmacy only to discover that they can’t afford their medication, their doctor needs to fill out a form for them, or the pharmacy doesn’t have the medication in stock.

We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us!

The Opportunity:

We are actively seeking a dedicated Client Relationship Manager/Account Manager with a focus on strategic account management. In this pivotal role, you will be responsible for managing relationships with our pharmacy network and pharmaceutical manufacturer partners, emphasizing proactive account management, supply chain optimization, and adherence to service level agreements (SLAs).

You will be responsible for:

Supply Chain Optimization: Collaborate closely with suppliers to identify and proactively mitigate potential issues in the supply chain. This includes addressing inventory disruptions, pricing concerns, and routing challenges.
Point of Contact (POC): Serve as the primary point of contact for day-to-day matters, including direct purchase agreements, order-related inquiries, and regular business reviews (WBRs/MBRs).
SLA Definition and Management: Define and establish clear Service Level Agreements (SLAs) with pharmacy partners. Ensure adherence to SLAs, monitoring performance and taking corrective actions as necessary.
Contract Negotiation: Negotiate and manage contracts with a focus on optimizing supply chain efficiency, maintaining pricing integrity, and fostering positive, long-term partnerships.
Issue Resolution: Proactively identify and address any challenges or concerns faced by clients, working collaboratively with internal teams to find effective solutions.
Collaboration with Internal Teams: Work closely with internal teams, including Product, Engineering, Patient Services, and Legal teams, to ensure seamless onboarding and ongoing collaboration with pharmacy partners.
Performance Metrics: Track and analyze key performance metrics related to supply chain efficiency and SLAs, providing regular reports to clients and internal stakeholders.

A successful applicant will fit the following criteria:

Analytics & Account Management Experience: Minimum of 6 years of experience in management consulting, operations/program management experience, and/or strategic account management at a high-growth startup (healthcare tech experience is preferred).
Supply Chain Expertise: In-depth understanding of supply chain dynamics, with the ability to identify and address potential issues proactively.
Negotiation Skills: Proven ability to negotiate and manage contracts, ensuring supply chain efficiency and adherence to pricing agreements.
SLA Management: Experience in defining, implementing, and managing Service Level Agreements with an emphasis on performance monitoring.
Communication Skills: Strong verbal and written communication skills, with the ability to convey complex information clearly and concisely.
Results-Oriented: Track record of achieving and surpassing strategic account management targets.
Adaptability: Ability to thrive in a dynamic and fast-paced environment, adapting to changing priorities.

Why Join Us:

It is rare to have a company that both deeply impacts its customers and is able to provide its services across a massive population. At Blink, we have a huge impact on people when they are most vulnerable: at the intersection of their healthcare and finances. We are also the fastest growing healthcare company in the country and are driving that impact across millions of new patients every year. Our business model not only helps people, but drives economics that allow us to build a generational company. We are a relentlessly learning, constantly curious, and aggressively collaborative cross-functional team dedicated to inventing new ways to improve the lives of our customers.

We are an equal opportunity employer and value diversity of all kinds. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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