Apply now for a career that puts wellbeing first!

GET TO KNOW US

Gympass is a corporate wellness platform that connects you to thousands of fitness & wellness partners, all with one simple monthly membership. Founded in 2012 and headquartered in NYC, we have a growing global team in 11 offices around the world. At Gympass, you not only have the opportunity to build a career in a fast-paced global environment - but you'll make wellbeing universal, so everyone can be happy and healthy. 

THE OPPORTUNITY

We are hiring a Client Success Coordinator to our Engagement team in London! 

We’re looking for a talented Client Success Coordinator to work on our Engagement team in London.  Reporting directly to the Engagement Director, you will be a cultural transformation agent, bringing our clients closer to the Gympass mission and advocating on behalf of Gympass to clients, users, and suppliers. This is a position inside the Global Revenue team, responsible for working alongside our Account Management team to build wellbeing strategies with our clients.

YOUR IMPACT

• Planning, development and analysis of wellbeing strategies & initiatives with our client partners (for example planning a wellbeing campaign for Mental Health Awareness Week with Gympass) 
• Onboard new clients being launched with a client-centric, consultancy mindset, developing impactful communications strategies and engagement initiatives tailored to their needs 
• Leading on key communications projects and initiatives to drive results in the UK & IE markets 
• Being a ‘dotted line’ to other team members; including delegating, coaching & supporting the team 
• Collaborating with your counterparts in European and Global markets 
• Deploying global programs in collaboration with our Global Strategy Team 
• Continuous monitoring and tracking of client and market results and leading on the reporting to all relevant teams
• Work in close partnership with Client Success to identify client engagement opportunities and propose impactful solutions to address clients’ needs
• Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life balance.

WHO YOU ARE

• A passion and willingness to stand by the Gympass mission to ‘make wellbeing universal’ 
• Proven success in a client-facing role 
• Experience working in a multi-geography organisation 
• Understanding and familiarity with the B2B wellbeing industry 
• Results & data-oriented mindset 
• A strong communicator who can adapt to a changing environment
• Skilled project management with the ability to work simultaneously across multiple high-priority projects 
• Resilience to work in a fast-paced, agile & high-growth environment 
• Has a positive, enthusiastic and solution-based mindset 
• Possesses a diverse perspective, respects and coexists well with differences
• Excellent interpersonal relationship skills with team members, stakeholders and clients
• Autonomy and ownership in all tasks, with the ability to recognise the opportunity for collaboration and/or escalation he
• Experience working with budget distribution to drive impactful results on client initiatives

We recognize that individuals approach job applications differently. We strongly encourage all aspiring applicants to go for it, even if they don't match the job description 100%. We welcome your application and will be delighted to explore if you could be a great fit for our team. 

WHAT WE OFFER YOU 

We're a wellness company that is committed to the health and well-being of our employees. Our benefits include:

GYMPASS: We believe in our mission and encourage our employees and their families to find their passion too. Access onsite gyms and fitness studios, digital fitness programs, and online wellness resources for meditation, nutrition, mental health support, and more. You will receive the Gold plan at no cost, and other premium plans will be significantly discounted.

FLEXIBLE WORK: Choose when and where you work. This is a Hybrid role based out of our London office being required to be at the office twice a week and as a team, we like to coordinate those days together. 

FLEXIBLE SCHEDULE: We understand that together, Gympassers and their leaders can make the best decisions for their own individual scopes. This includes flexibility to adjust their working hours based on their personal schedule, time zone, and business needs.

PAID TIME OFF: We know how important it is to take time away from work to recharge. Employees receive a minimum of 25 days paid holiday per year with an additional day for each year of tenure (up to 5) in addition to annual holidays (including an extra holiday on your birthday!).

PARENTAL LEAVE: 100% paid parental leave of 12 weeks to all new parents (of both biological and adopted children, regardless of gender and parent's relationship with the co-parent) + 100% paid birth leave of 14 weeks.

CAREER GROWTH: Outstanding opportunities for personal and career growth. That means we maintain a growth mindset in everything we do and invest deeply in employee development.

CULTURE: An exciting and supportive environment filled with passionate individuals from all over the world! You’ll partner with global colleagues and share in the success of a high-growth technology company disrupting the health and wellness space. Our value-based culture of trust, flexibility, and integrity makes this possible every day. Find more info on our careers page!

And to get a glimpse of Life at Gympass… Follow us on Instagram @gympasscareers and LinkedIn!

Diversity, Equity, and Belonging at Gympass

We aim to create a collaborative, supportive, and inclusive space where everyone knows they belong.

Gympass is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law.

Questions on how we treat your personal data? See our Job Applicant Privacy Notice.

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