Your wellbeing matters. Join a company that cares.

GET TO KNOW US

Wellhub (formerly Gympass*) is a corporate wellness platform that connects employees to the best partners for fitness, mindfulness, therapy, nutrition, and sleep, all included in one subscription designed to cost less than each individual partner. Founded in 2012 and headquartered in NYC, we have a growing global team in 11 countries. At Wellhub, you have the opportunity to build a career in a high-growth tech company that places wellbeing at the foundation of its culture, and contribute to making every company a wellness company. 

*Big news: Gympass is now Wellhub! 
We are thrilled to announce our rebranding as Wellhub, marking a significant milestone in our journey. This transformation reflects our evolution from a “pass for gyms” to a comprehensive employee wellbeing solution. With our refreshed identity, we are poised to embark on an exciting new chapter of growth and expansion. We are elevating our offerings, including a completely new app experience and an expanded network of wellbeing partners. Learn more about it here. 

 

About Wellz & New Ventures

The New Ventures team is responsible for developing and launching new products to support Gympass in pursuing viable solutions to unlock substantial growth. We operate as a startup within a startup, implementing new products from scratch through product market fit, experimentation and testing, all the way through the scale up and release stage. 

Our team has recently launched a new, innovative mental health platform to offer companies and their employees access to  affordable, timely, and personalized emotional health support. By combining technology with a robust clinical methodology, Wellz is on a mission to democratize access to quality emotional health support for leading corporations.

THE OPPORTUNITY

We are hiring a Client Success Manager (Key Accounts) to our New Ventures - Wellz team in São Paulo, Brazil!

 

Wellz by Wellhub was born in 2021 with the aim of democratizing mental health in Brazil. We enable companies to help their teams be healthier, more resilient and more deeply engaged. Through our platform, it is possible to provide individual clinical care online, access interactive content about mental health and participate in group conversations.

We make it easier for people to access a journey of self-care and self-knowledge that is ideal for their individual needs.  The approach we use is cognitive behavioral therapy, which aims for individual clinical improvement based on evidence.

 

We are looking for people who want to grow together with Wellz, who are not afraid of challenges and who have had previous experience as a CS of strategic and/or hightouch accounts.

YOUR IMPACT

• Work identifying key opportunities to ensure implementation in strategic customers for the business, delivering revenue, transaction and onboarding volume and satisfaction goals. 
• In addition, it will help with customer retention and MRR expansion (upsell), as well as passing customer feedback to management. 
• Ensure that the onboarding and ongoing goals in each strategic client company are met to bring in more revenue.
• Online meeting with strategic customers (but must be available for occasional visits and travels) and internal meetings with Wellz teams.
• Contact with stakeholders internal/external, Clients (HRs), Engagement, Product, Finance, Support , etc.
• Manage your client portfolio as well as planning engagement actions with the responsible team.
• Genuinely listen and align expectations, so that the treatment (implementation, incident, request or cancellation) occurs smoothly, ensuring a good Wellz experience.
• Support the CE team to build Wellz brand activation actions for each customer.
• Act directly with detractors or neutral customers to turn them into promoters.
• Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life balance.

WHO YOU ARE

• Previous experience as Client Success with key accounts;
• Intermediate English;
• Project management and personal organization skills, dynamism, flexibility and analytical capacity;
• Good interpersonal relationship and not intimidated in dealing with clients with high hierarchical positions;
• Proactivity, sense of urgency, organization and teamwork;
• Strategic vision and great negotiation skills;

We recognize that individuals approach job applications differently. We strongly encourage all aspiring applicants to go for it, even if they don't match the job description 100%. We welcome your application and will be delighted to explore if you could be a great fit for our team. For this specific role, please note that prior experience in as Client Success with key accounts and Intermediate English are mandatory requirements.

WHAT WE OFFER YOU (Latam)

We're a wellness company that is committed to the health and wellbeing of our employees. Our flexible program allows you to customize your benefits, according to your needs!

Our benefits include:

WELLNESS: Health, dental, and life insurance.

FLEXIBLE WORK: Choose when and where you work. For most, this will be a hybrid office/remote structure but can vary depending on the needs of the role and employee preferences. We offer all employees a home office stipend and a monthly flexible work allowance to help cover the costs of working from home.

FLEXIBLE SCHEDULE: Wellhubbers and their leaders can make the best decisions for their scope. This includes flexibility to adjust their working hours based on their personal schedule, time zone, and business needs.

WELLHUB: We believe in our mission and encourage our employees and their families to take care of their wellbeing too. Access onsite gyms and fitness studios, digital fitness programs, and online wellness resources for meditation, nutrition, mental health support, and more. You will receive the Gold plan at no cost, and other premium plans will be significantly discounted.

PAID TIME OFF: We know how important it is that our employees take time away from work to recharge. 

Vacations after 6 months and 3 days off per year + 1 day off for each year of tenure (up to 5 additional days) + extra day off for your birthday.

PAID PARENTAL LEAVE: Welcoming a new child is one of the most special moments in your life and we want our employees to take the time to be present and enjoy their growing family. We offer 100% paid parental leave to all new parents and extended maternity leave.

CAREER GROWTH: Outstanding opportunities for personal and career growth. That means we maintain a growth mindset in everything we do and invest deeply in employee development.  

CULTURE: An exciting and supportive atmosphere with ambitious people from around the world! You’ll partner with global colleagues and share in the success of a high-growth technology company disrupting the health and wellness space. Our value-based culture of trust, flexibility, and integrity makes this possible every day. Find more info on our careers page! 

And to get a glimpse of Life at Wellhub… Follow us on Instagram @lifeatwellhub and LinkedIn!

Diversity, Equity, and Belonging at Wellhub

We aim to create a collaborative, supportive, and inclusive space where everyone knows they belong.

Wellhub is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law.

Questions on how we treat your personal data? See our Aviso de Privacidade para Candidatos. 

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