Sportradar's Audiovisual Betting Unit is currently looking for a Client Success Partner, Streaming to help the team to successfully maintain and further develop the relationship to our clients. The candidate will be integrated into our Client Success team and will also be working closely together with our Director Client Success, administration, technical project/platform, content management and sales teams. The ideal candidate must possess the ability to effectively communicate with the different internal stakeholders and also engage in external exchanges and build relationships to achieve the company’s goals.

THE CHALLENGE:

• Own the client relationship and acts as first point of contact for client related matters and their long term success
• Proactively lead every aspect of the post-sales relationship, onboarding, training, demos, business reviews and regular check-ins, ongoing support and renewal
• Coordination and internal alignment between Sales, Administration and Product
• Maintain a deep understanding of client relevant KPIs and how to achieve them, sharing recommendations and insights using internal as well as external tools and sources
• Identify additional streams of revenue by cross- and/or upselling our clients
• Supporting our sales teams in articulating our unique proposition to potential customers
• Preparation of client facing materials such as reports, sales decks or educational presentation
• Willingness to travel for internal and client meetings according to travel policies

YOUR PROFILE:

• 3+ years of experience working in a client relationship/success or account management role
• Proven ability to build and maintain strategic relationships within companies driving joint success for clients
• Strong commercial drive as well as analytical and operational expertise to build and grow long-term relationships with clients
• Ability to influence and persuade senior stakeholders
• Technology savvy & high interest in the digital world and sports
• Highly independent and self-driven personality
• Knowledge and understanding of the online sports betting/igaming industry and common marketing strategies will be considered a plus
• Excellent English proficiency in written & verbally, additional language skills are of advantage (Spanish, Portuguese)

OUR OFFER:

• A collaborative environment with colleagues from all over the world (Engineering offices in Europe, Asia and US) including various social events and teambuilding. 
• Ability to shape your own workday and career via a clearly defined professional and personal development plan. 
• Opportunity to develop yourself within an inspiring and fast-growing company with our Career framework possibilities. 
• Vibrant and inclusive community, including Women in Tech and Pride groups which welcome all participants. 
• Global Employee Assistance Programme. 
• Calm and Reulay app (managing stress, maintaining focus, improving sleep, building resilience). 
• Online training videos. 
• Flexible working hours. 

OUR RECRUITMENT PROCESS:  

• Initial Screening: A brief conversation with our Talent Acquisition Partner to review your background, experience, and expectations 

• Technical Interview with the Hiring Manager: A deep-dive conversation focused on your skills, professional experience, and suitability for the role.

• Home Assessment: You'll be asked to complete a take-home task, preparing a presentation based on data and insights relevant to the position.

• Final Interview: You'll present your completed assignment to the team. This stage also includes a discussion to evaluate cultural fit and team alignment.

We keep it simple and aim to wrap up the process within 3 weeks.