Your wellbeing, our mission. Join a company shaping a healthier world.

GET TO KNOW US

At Wellhub we're revolutionizing workplace wellness. Our platform connects employees worldwide to the best partners for fitness, mindfulness, therapy, nutrition, and sleep—all in one simple subscription. Headquartered in NYC with team members in 11 countries, we’re on a mission to make every company a wellness company.

We believe work should be fulfilling, inspiring, and balanced. Here, you’ll find a team that values wellbeing, collaboration, and different perspectives, where passion and creativity push boundaries to create real impact. Your contributions will help shape a healthier, more balanced world for you and millions of people globally. 

Join us in redefining the future of wellbeing!

THE OPPORTUNITY

We are hiring a Client Success Strategy Specialist to our Global Revenue team in São Paulo!

Be our next Client Success Strategy Specialist! This role sits within the Global Revenue Strategy team, responsible for shaping Client Success strategies and strengthening a client-centric culture across regions. You will play a key part in designing and enhancing the onboarding journey, enabling our CS teams to deliver an exceptional client experience from day one. This is a unique opportunity to drive operational excellence by streamlining processes, identifying improvement opportunities, and collaborating closely with cross-functional stakeholders to bring meaningful solutions to life. Join us and help build a stronger, smarter, and more scalable onboarding foundation for our global organization.

YOUR IMPACT

Remember to add the last suggested bullet point to ALL roles

• Project Management: Own the end-to-end execution of onboarding initiatives within the Client Success Strategy scope, defining priorities, aligning expectations, and providing visibility to stakeholders. You will ensure timely, accurate, and high-quality delivery across regions, turning plans into structured and scalable execution.
• Cross-Functional and Cultural Collaboration: Work closely with regional teams and stakeholders across Client Success, Wellbeing Engagement, Value Management, Partners, Revenue Marketing, and Product to co-create initiatives, validate needs, and incorporate regional nuances. You will serve as a key connector between global strategy and local execution, ensuring alignment and adoption.
• Onboarding Strategy Design: Shape, evolve, and operationalize onboarding strategies by designing new processes, improving existing workflows, and rolling out global programs. You will translate ideas into actionable frameworks that teams can apply consistently.
• Data Analysis & Insights: Leverage qualitative and quantitative feedback from onboarding processes to understand pain points, identify gaps, and propose process improvements. Your ability to translate insights into recommendations will directly elevate customer experience and operational excellence.
• Client-Centric Mindset: Keep the client perspective at the center of decisions, ensuring the onboarding journey reflects customer needs and expectations. You will work closely with commercial teams across regions to map scenarios, anticipate risks, and surface opportunities.
• Team Enablement: Build materials, decks, and supporting documentation to enable internal teams to execute onboarding with clarity and confidence. You will present updates, share best practices, and ensure teams have the tools they need to deliver an exceptional client experience.
• Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life wellness.

Who You Are

• Reside in São Paulo and has availability to go to the office once a week.
• Previous experience in project management, process mapping, or operational improvement in Client Success, Operations, or SaaS environments.
• Strong analytical skills, with the ability to identify opportunities, translate insights into action, and drive scalable improvements.
• Experience with process mapping tools and documentation, ensuring clarity and optimization of workflows.
• Excellent communication skills, including presentations, stakeholder alignment, and influence at different levels.
• Collaborative profile, working effectively with diverse and global teams.
• Strong ownership, proactive mindset, and ability to move initiatives forward independently.
• Ability to manage multiple projects, prioritize demands, and operate under tight timelines.
• Passion for client experience and continuous improvement.
• Fluent English and strong Portuguese proficiency.
• Proficient with Google Workspace tools.
• Previous experience with onboarding processes or client onboarding flows is a plus.
• Knowledge in Salesforce is a plus. 

We recognize that individuals approach job applications differently. We strongly encourage all aspiring applicants to go for it, even if they don't match the job description 100%. We welcome your application and will be delighted to explore if you could be a great fit for our team. For this specific role, please note that previous experience in project management and advanced english are mandatory requirements.

WHAT WE OFFER YOU

With thoughtful benefits, emotional wellbeing resources, and a culture that empowers you to take ownership of your role and your wellbeing, we create an environment where you can thrive in all dimensions of your life. 

Our flexible benefits program allows you to customize some of the benefits, according to your needs!

Our benefits include:

WELLHUB: Free Gold+ membership with access to onsite gyms and studios, digital fitness programs, and online wellness resources for meditation, nutrition, mental wellbeing support, and more! Add up to three family members to your plan, ensuring access to wellness for those who matter most to you.

WELLZ: A complete emotional wellbeing program with a unique approach. It offers personalized journeys that combine individual therapy sessions (52 per year) and on-demand content. 

HEALTHCARE: Health, dental, and life insurance. 

FLEXIBLE WORK: As a Flexible First company, we offer hybrid and remote options to give you the freedom to work in a way that suits you. The model for this specific role can be discussed with your recruiter and hiring manager. When you join, use our home office reimbursement to set up your home office. 

FLEXIBLE SCHEDULE: Flexibility for us isn’t just about where we work—it also means being able to shape how and when we get things done. Together with their leaders, employees define schedules that align with their time zones, team needs, and personal routines.

PAID TIME OFF: It’s important to take time away from work to recharge.Employees receive vacations after 6 months and additional 3 days off per year + 1 day off for each year of tenure (up to 5 additional days) + an extra holiday for your birthday!

PAID PARENTAL LEAVE: Welcoming a new child is one of the most special moments in your life. Take the time to be present and enjoy your growing family. We offer 100% paid parental leave to all new parents. Parents giving birth are eligible for an extended leave and a ramp-back period to return part-time while they get settled.  

CAREER GROWTH: Access world-class platforms, participate in interactive sessions,  build your personalized development roadmap, and explore internal opportunities. We focus on continuous learning and feedback to support your journey toward personal and professional success.

CULTURE: You’ll join a team of passionate people who come together to break boundaries, support each other, and create a meaningful impact in workplace wellness. We win together, building trust through open communication and a culture where every perspective matters. Learn more about our shared culture and values here. 

And to get a glimpse of life at Wellhub… Follow us on Instagram @lifeatwellhub and LinkedIn!

Diversity, Equity, and Belonging at Wellhub

We aim to create a collaborative, supportive, and inclusive space where everyone knows they belong. 

Wellhub is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law.

Questions on how we treat your personal data? See our Aviso de Privacidade para Candidatos.