ABOUT THE ROLE: 

As a Clinical Account Manager, you will provide tactical and strategic clinical consultation to clients with deep understanding of industry challenges to be able to tie client pain points to viable solutions. You will leverage your pharmacy and healthcare expertise to meet the client’s strategic goals and drive improved clinical and financial outcomes for their membership. As the clinical subject matter expert on the client management team, the Clinical Consultant is assigned to a set of complex and sophisticated clients and manages a dynamic workload serving as the primary resource for all clinically related initiatives, including but not limited to ongoing pharmacy trend evaluation, presentation of quarterly business reviews (QBRs), implementation support, follow-up related to the comprehensive management of clinical programs, service issues, and initiatives related to clinical program up-sell. 

WHAT YOU’LL DO:

• Accountable for developing a comprehensive pharmacy benefit strategy that aligns to and supports the client’s strategic goals.
• Leads the up-sell and implementation of clinical programs to clients through consultative methods and processes in accordance with client business plans and upon collaboration and coordination with all applicable internal stakeholders, including but not limited to client management, underwriting, clinical strategy, benefits, and pharmacy operations.
• Effectively manages client escalations with the ability to de-escalate with minimal to no supervision.
• Work across internal cross-functional partners to influence on behalf of client needs and demands.
• Demonstrates clear understanding and interpretation of current industry trends and drug information.
• Acts in concert with assigned client management team members to service all needs of the client.

WHO YOU ARE:

• Bachelor’s degree in pharmacy; PharmD and/or managed care residency preferred.
• Active U.S. pharmacist license in good standing
• Minimum 4 years relevant experience in pharmacy, managed care or PBM industry; prior client-facing experience strongly preferred.
• Preference on Mountain/Pacific time zone and/or ability to work similar hours
• Working knowledge of Excel and other Microsoft Office applications preferred
• Working knowledge of PBM financials.
• Excellent organizational, time and project management skills
• Superior verbal and written communication skills.
• Influential and impactful presentation skills.
• Strong ability to analyze and interpret information, develop solutions and problem solve effectively.
• Ability to work cross-functionally to effectively communicate and resolve complex client issues with the highest sense of urgency.
• Ability to travel overnight up to 10%.

BASE SALARY: $120,000-140,000

CYBERSECURITY AWARENESS NOTICE

In response to ongoing and industry-wide fraudulent recruitment activities (i.e., job scams), Rightway wants to inform potential candidates that we will only contact them from the @rightwayhealthcare.com email domain. We will never ask for bank details or deposits of any kind as a condition of employment. If you have any questions about a suspicious interaction with Rightway, please feel free to reach out to us at hr@rightwayhealthcare.com.

ABOUT RIGHTWAY:

Rightway is on a mission to harmonize healthcare for everyone, everywhere. Our products guide patients to the best care and medications by inserting clinicians and pharmacists into a patient’s care journey through a modern, mobile app. Rightway is a front door to healthcare, giving patients the tools they need along with on-demand access to Rightway health guides, human experts that answer their questions and manage the frustrating parts of healthcare for them.

Since its founding in 2017, Rightway has raised over $130mm from investors including Khosla Ventures, Thrive Capital, and Tiger Global at a valuation of $1 billion. We’re headquartered in New York City, with a satellite office in Denver. Our clients rely on us to transform the healthcare experience, improve outcomes for their teams, and decrease their healthcare costs.

HOW WE LIVE OUR VALUES TO OUR TEAMMATES:

We’re seeking those with passion for healthcare and relentless devotion to our goal. We need team members who will:

• We are human first

Our humanity binds us together. We bring the same empathetic approach to every individual we engage with, whether it be our members, our clients, or each other. We are all worthy of respect and understanding and we engage in our interactions with care and intention. We honor our stories. We listen to—and hear—each other, we celebrate our differences and similarities, we are present for each other, and we strive for mutual understanding. 

• We redefine what is possible 

We always look beyond the obstacles in front of us to imagine new solutions. We approach our work with inspiration from other industries, other leaders, and other challenges. We use ingenuity and resourcefulness when faced with tough problems.

• We debate then commit 

We believe that a spirit of open discourse is part of a healthy culture. We understand and appreciate different perspectives and we challenge our assumptions. When working toward a decision or a new solution, we actively listen to one another, approach it with a “yes, and” mentality, and assume positive intent. Once a decision is made, we align and champion it as one team.

• We cultivate grit 

Changing healthcare doesn’t happen overnight. We reflect and learn from challenges and approach the future with a determination to strive for better. In the face of daunting situations, we value persistence. We embrace failure as a stepping stone to future success. On this journey, we seek to act with guts, resilience, initiative, and tenacity.

• We seek to delight

Healthcare is complicated and personal. We work tirelessly to meet the goals of our clients while also delivering the best experience to our members. We recognize that no matter the role or team, we each play a crucial part in our members’ care and take that responsibility seriously. When faced with an obstacle, we are kind, respectful, and solution-oriented in our approach. We hold ourselves accountable to our clients and our members’ success. 

Rightway is a healthcare company looking to improve healthcare outcomes for everyone, everywhere. With that in mind, we have to consider what is good for the health of our team, the company, and the communities we operate in. As such, Rightway has determined a mandatory COVID-19 vaccination policy for all employees, in combination with other safety precautions, is the best way forward.

Rightway is PROUDLY an Equal Opportunity Employer that believes in strength in the diversity of thought processes, beliefs, background and education and fosters an inclusive culture where differences are celebrated to drive the best business decisions possible. We do not discriminate on any basis covered by appropriate law. All employment is decided on the consideration of merit, qualifications, need and performance.

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