Reporting to a Clinical Manager, Clinical Operations and partnering with Customer Success, the Dedicated Care Navigator will be responsible for providing dedicated clinical support and essential EAP functions to a hospital system, directly supporting the wellness of doctors, nurses, and other healthcare professionals at their in-person worksite locations. 

This is a full-time on-site position with locations in Austell, Hiram, Marietta, and Douglasville, GA. The required schedule is Monday through Friday from 9am to 5pm EST with some occasional flexibility needed to flex hours (come in early or stay late) to support specific events or shifts of hospital workers that are needing support.

What you’ll do:

• Provide clinical support and essential EAP functions to a hospital system, including doctors, nurses, and other healthcare professionals.
• Ensure a personalized approach and reduction of barriers to care through in-the-moment member support (sometimes including crisis intervention), psycho-education, triage, and referral.
• Collaborate with the Spring Health care support and clinical teams to assist members with creating a digital account, completing online screenings, and scheduling provider appointments.
• Document activities and support efforts to track and improve member progress in care.
• Support members with using the Spring Health app, other employer benefits, and external community resources as appropriate to needs.
• Provide organizational support to facilitate response to worksite critical incidents and to support wellness initiatives around the de-stigmatization of mental healthcare.
• Conduct consultation and training to advise leadership and human resource teams on EAP referral processes in order to help improve work-related issues that may benefit from EAP support or case management.
• Participate in promotional activities and deliver wellness training in coordination with Spring Health’s customer support team.
• Serve as a strategic partner with local leaders, HR and onsite wellness consultants to implement site specific wellness initiatives.
• Complete required internal training and assignments and attend team meetings.
• Follow Spring Health policies and maintain all confidentiality, compliance, and ethical standards.

What success looks like:

• Care conversion
• Quality
• Customer Satisfaction
• Member Satisfaction

What you'll bring: 

• Georgia unrestricted behavioral health licensure: LPC, LCSW, LMFT, or Psychologist with minimum of 3 years of experience.
• Ability to work onsite at four locations outside of Atlanta; Marietta, Hiram, Austell, and Douglasville. Some occasional local travel to alternate worksites may be required.
• Knowledge of healthcare settings and community resources.
• Tech and computer savvy: very comfortable adopting new technologies and platforms. and efficient in tech-related tasks.
• Excellent written and verbal communication skills.
• Able to go above and beyond and to multi-task and context switch!

Bonus skills:

• EAP experience (CEAP preferred).
• Experience working with diverse populations (bilingual preferred).

The target base salary range for this position is $38.46 - $48.71 hourly, and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually at minimum to ensure competitive and fair pay.

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals. 
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub,  which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.