About Us
At Sprinter Health, our mission is to dramatically expand access to healthcare by reimagining the patient experience—delivered at home and powered by technology for scale.
We're building the technology and clinical services platform to make preventive, connected healthcare accessible for everyone in the US. We deliver hybrid care (in-home + virtual) backed by data products across 15+ states, serving 60%+ of the US population through major health plans and systems. With 1M+ patients and 92+ NPS, we're rapidly scaling our impact. Our team of technologists, clinicians, and operators is backed by investors including a16z, General Catalyst, GV, and Accel that have funded companies like Devoted Health, Livongo, Benchling, Stripe, Ramp, Airbnb, Lyft, Instagram, and Databricks.
We have a rapidly growing team of visionary leaders who are passionate about increasing access to care, lowering healthcare costs, and improving outcomes for patients.
About The Role
As Clinical Support Manager, you will lead and develop a team of Clinical Support Specialists and Clinical Nurses who are critical to ensuring our clinicians and patients experience seamless care delivery. You're responsible for building high-performing teams, establishing accountability through data-driven performance management, managing clinical escalations, and continuously refining our clinical support workflows to scale efficiently. This is a hands-on leadership role where you'll roll up your sleeves alongside your team while driving operational excellence and strategic improvements.
Work Environment: Remote with minimal travel as needed for market implementations, training, and team connection.
Team Leadership & Development:Build, mentor, and manage a growing team of Clinical Support Specialists and Clinical Nurses, establishing clear expectations and career development pathways.Conduct regular 1:1 meetings, provide constructive feedback, and implement performance management standards that drive accountability and growth.Identify skill gaps and create targeted development plans; recognize and cultivate high performers.Foster a collaborative culture where team members feel supported to solve problems and contribute to continuous improvement.Design and implement training frameworks and operational structures as the team scales.Clinical Escalations & Support:Work closely with the clinical team to ensure escalations are handled with urgency and clinical precision.Document escalation patterns and trends to identify systemic issues or opportunities for prevention.Sprinter Health is an equal opportunity employer. We value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or other protected classes.
If you're looking for a career that offers opportunities for growth, continual development, professional challenge and the chance to make a real difference in the lives of people, apply today!
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If you are applying for a job, you can confirm the legitimacy of a job posting by viewing current open roles here. All legitimate job postings will require an application to be made directly on our official Sprinter Health Careers website. Job-related communications will only be sent from email addresses ending in @sprinterhealth.com. Please ensure that you’re only replying to emails that end with @sprinterhealth.com.
