Your playing field

• Supporting the Head of CO Optimisation AML in executing strategic plays that move the AML domain forward.
• Defining scope with precision, following departmental guidelines and methodologies. Think of this as drawing up the tactical game plan before kickoff.
• Taking an active role in KYC-related projects, including integrating new tools and KYC providers into our ecosystem. You’ll help ensure every new addition strengthens our setup and aligns with regulatory and operational standards.
• Driving process improvement initiatives across the customer journey - reducing friction for customers, minimising manual reviews, and optimising workflows to create a smoother, faster, and smarter onboarding experience.
• Helping onboard new features and ensuring they’re match-ready through User Acceptance Testing. No solution goes live unless it’s fit for the final.
• Keeping a sharp eye out for technical bugs or inefficiencies, then liaising with vendors and product owners to strengthen our play and eliminate weaknesses.
• Managing priorities, tracking progress, and ensuring nothing slips through the defensive line.
• Ensuring off-field operations run just as smoothly as on-field performance.
• Reviewing feedback and interactions to uncover opportunities for process optimisation. Because champions review the match footage, to keep improving.

Which skills should you bring to the pitch

• Qualifications. Post-secondary education or an equivalent qualification. What matters most is that you’ve built a solid foundation and are ready to step up.
• Experience. 2–3 years in a similar role, ideally within the iGaming industry. If you’ve worked in a regulated environment before, even better — you know how to play by the rules while keeping things moving.
• Skills. Strong analytical skills and great attention to detail. You’re naturally curious, good at spotting what’s not working, and confident finding solutions. You can juggle different projects without dropping the ball.
• Communication. You communicate clearly and comfortably, whether it’s with teammates, stakeholders, or third-party providers. You know that good teamwork makes everything run smoother.
• Language. Fluent in English (written and spoken). German is a big plus, especially since we’re the #1 sports betting provider and work with an international audience.
• Customer Operations Pro. You have a solid understanding of Customer Operations in a regulated environment and a good grasp of AML requirements. You understand how compliance and performance need to work together.
• Analytical. Comfortable working with data and reporting. You enjoy digging into numbers, spotting patterns, and using insights to improve how things are done.

What We Offer

• Established International Group.   We have a solid foundation on which to grow.
• Personal and Professional Growth.   We offer you opportunities to develop and grow to unlock your potential.
• Relocation Support.   To make your move to Malta as smooth as possible.
• Competitive Package.   We care for our employees, offering an indefinite 
  contract, competitive salary, insurance (private health, dental, private accident, sickness and life), and free parking.
• On-site childcare.  We’ve got a game plan to support you and your 3+ year old kids.
• Sports Incentive.   We want you to remain active and will subsidize a gym membership of your choice.
• Modern offices.   Our very own Tipico tower provides an open-plan space with the latest technology.
• Events.   Sponsored Charity and Team gatherings, we like to have fun together as one team and reinforce our connections.
• Supportive Environment.   We believe in collaboration and working together 
  as a team but we also give importance to the uniqueness of each and every one of us.

Think a career at Tipico is right for you? Apply now and join our dynamic team.

If you have any questions or comments about this role, our Talent Acquisition team is happy to help you! Feel free to reach out to us on our social media channels.

We look forward to your application!