Job Description

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We authenticate, grade, vault and sell millions of record-setting collectibles, all while modernizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team.

Our services span collectible coins, trading cards, Funko Pops, video games, event tickets, autographs, and memorabilia. Our subsidiaries include PSA, PCGS, WATA, Card Ladder, and SGC.

Since our founding in 1986, we have authenticated and graded millions of items. We employ more than 1,700 people across our headquarters in Santa Ana and offices in Jersey City, Hong Kong, Paris, Shanghai, and Tokyo.

As we embark on our journey to reach the next million customers, we are seeking a dynamic and resourceful PSA Community Manager to spearhead our efforts in bringing our brand, benefits and products into the limelight.

We're excited to welcome the first dedicated PSA Community Manager to our team. We're looking for a dedicated, detail-oriented and outgoing professional who thrives on the challenge of assisting our existing customer base, welcoming in the millions of collectors yet to discover the magic of PSA, tapping into collecting communities far and wide and, ultimately, making the experience of grading with PSA seamless for all.

This role reports to the Social Media Manager within PSA’s Marketing team, and works from our Santa Ana, California office. We believe that there is significant value in in-person collaboration. If you live within a 1-hour commuting distance to our Santa Ana office, you will be required to be on-site most of the time. This will be discussed further as part of the recruiting process.  

What You’ll Do:

• Manage customer engagement across owned platforms: This role will be responsible for customer engagement and assistance across multiple channels, including but not limited to public inquiries and private direct messages across Instagram, X/Twitter, Facebook and more. This scope will also include proactively seeking and resolving community issues on non-owned channels, such as message boards or public community groups. This role will also include scoping and managing potential new community channels. PSA will be utilizing Sprinklr to assist with community management and publishing efforts, giving the person in this role a premium tool to utilize for success.
• Work closely with key Marketing stakeholders and Customer Support: This position will be part of PSA’s Marketing organization primarily, working with multiple stakeholders on customer acquisition strategies and tactics, while also working closely with PSA’s Customer Support and CRC teams, ensuring best-in-class direct customer assistance.
• Develop & execute customer acquisition strategy: Meeting PSA’s customers – both new and existing – where they are is a core business focus, and that extends well beyond physical location. This position will be responsible for developing a strategy to reach PSA’s customers who are either experiencing issues or interested in PSA’s authentication & grading services, but have not yet engaged with PSA directly.
• Drive community engagement and activation at in-person events: As PSA continues to ramp up its presence at hobby shows and with local card shop drop-off events, this position will assist with in-person activation that enhances the customer experience.
• Assist with PSA social media content management: This position will also have integration with executing PSA’s overall social media content strategy, offering data- and experience-driven insights on how we can continually tailor our efforts to best help our customers.
• Elevate Brand Visibility: Maintain a consistent presence in the digital landscape, strategically sharing our narratives, strengthening our brand positioning and ensuring our company remains top-of-mind within the collecting community.

Who You Are :

• Collecting Enthusiast: You have a genuine passion for collecting, which allows you to speak from a knowledgeable position and engage credibly with experienced collectors, journalists and content creators in the hobby.
• Strategic Communicator: You communicate professionally with key internal stakeholders and external partners & customers alike, with a track record of developing successful communications strategies that drive engagement and growth. 
• Relationship Builder: Your ability to cultivate and nurture relationships with key internal stakeholders & partners and also customers is second to none. You're a skilled collaborator, as well.
• Social Media Savvy: You not only have excellent, professional communications skills, but you know digital community spaces well. You’re well-versed in 1:1 interaction and engagement on platforms ranging from Instagram and Facebook to Reddit and Discord, both in terms of public-facing communications and also private customer communications.
• Experienced Professional: Your background includes experience (1-3 years+) in customer engagement, external communications and/or social media management and strategy, ideally within a consumer-focused or hobby-based industry.

As the first PSA Community Manager, you'll play a pivotal role in shaping our brand's narrative, engaging collectors worldwide and driving our growth. If you're excited about combining your passion for collecting with your expertise in customer engagement and strategic communication, we invite you to join us on this exhilarating journey. Together, we'll inspire and connect collectors around the world.

Salary Range: The salary range for this position is $62,000 and $72,000. Actual compensation on this range varies based on a variety of non-discriminatory factors, including location, job level, experience, and skill set.

Reasons To Join Us:

• Health Insurance: All full-time employees are eligible to enroll in Medical, Dental, and Vision
• Additional Benefits: Full-time employees are eligible for fertility, commuter, and educational assistance benefits.
• 401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals
• Vacation: All salaried employees are eligible for flexible time-off
• Holiday Pay: All regular, full-time employees are eligible for ten company paid holidays
• Employee Discounts: Employees receive discounts on select grading services for approved submissions
• Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs
• Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team building activities