What You’ll Be Doing

• Manage local OKX community operations.
• Grow the local online and offline OKX community by building a new user conversion strategy.
• Drive interactions in the local OKX forums, instant messaging platforms, and chat groups with the community to increase positive engagement.
• Collaborate with internal departments to establish campaign objectives, complete tasks, and identify and solve problems.
• Explore new community-friendly platforms and groups to facilitate the expansion of OKX's local user base and influence.
• Organize online events, assist in offline meet-ups, and conduct product and service surveys.
• Provide user feedback and market insights.
• Suggesting new ways to promote company offerings to the community and to reach measurable value.
• Support KOL leads sourcing.
• Support OKX products' educational content creation.

What We Look For In You

• Relevant experience in customer support
• Previous experience with key social media channels (Twitter, Telegram, Discord)
• Exceptional communication skills in English and French
• Strong understanding of cryptocurrency/blockchain related terminologies and trends and have a liking for crypto cultures
• Be able to work flexible and stretched hours to interact with the crypto community as frequently as possible

Nice to Haves

• Experience working across time zones and cross-cultural teams
• Bonus points if you have previously worked at a crypto exchange!
• Passionate about blockchain technology and the crypto payments space