We believe that Pokémon GO is a game best experienced together and in the real world, and the striking growth of our Community Ambassador program suggests that our players feel similarly! We're looking for an Associate Community Manager to help support and grow community-focused programs by championing our community efforts. In this role, you'll help ensure smooth day-to-day operations of our community programming and assist with broader initiatives that build engaging and memorable experiences for our players. You'll play a pivotal role in creating innovative and impactful experiences that inspire millions of players to connect with their communities through Pokémon GO. If you’re passionate about bringing people together, love the challenge of planning dynamic events, and thrive in a collaborative, fast-paced environment that requires you to balance multiple projects at once, we’d love to hear from you. Join us in shaping the future of real-world gaming communities!

Responsibilities

• Support the day-to-day management of the Community Ambassador Program, responding to inquiries, gathering feedback, and keeping the community up to date.
• Help coordinate and run online and offline community events throughout the world, including scheduling, promoting, and coordinating with external communities.
• Responsible for the daily operations of community programs, ensuring everything runs efficiently and is in line with broader strategic goals.
• Maintain documentation related to community programs and communication strategies.
• Source user generated content from a wide range of diverse communities to support marketing and creative design efforts.
• Collaborate with cross-functional team members and stakeholders, including regular and reliable attendance and participation in meetings.

Qualifications

• At least 1-2 years of experience in community management or event planning, preferably in the gaming industry. (Volunteer experience leading large communities, gaming guilds, and other similar groups may be considered)
• Able to quickly learn, adopt, and reliably use new tools, technologies, and processes with existing proficiency with Discord, CRMs, Google Sheets highly preferred.
• In depth knowledge of Pokémon, Pokémon GO, and adjacent communities. (Knowledge of additional current gaming and community trends is highly preferred)
• Proven experience coordinating virtual or in-person events, handling logistics, managing timelines, and resolving issues.
• Ability to engage diverse audiences in an inclusive and friendly manner.
• Strong attention to detail, time management, and multitasking abilities.
• Able to work non-traditional and on-call hours to support events and activations.
• Ability to work in a fast-paced hybrid environment and handle stress appropriately and/or ability to tackle practical problems and be sufficiently adaptable to handle dynamic situations with little advance notice.
• Experience working on cross-functional teams with ability to communicate effectively through written and verbal communications, including asynchronous interactions with others.
• Proficient in English and Spanish, both written and verbal, to ensure clear communication across teams and partners.

Plus if...

• You’ve managed brand ambassadors (or been one).
• You have successfully launched, run, or moderated a Discord server with thousands of active participants.
• You have experience with project management tools (e.g., Asana, Trello).