Job Description

Onsite Community Resource Specialist

Our mission: to eliminate every barrier to mental health. 

Spring Health is the leading comprehensive mental health benefit for employers. We help employees understand their mental health issues and connect with best-in-class providers to get the right treatment at the right time. 

 

The Onsite Community Resource Specialist role is a unique and exciting opportunity to provide EAP assistance to one of our large aviation customers. The Onsite Community Resource Specialist program offers a convenient and timely resource for  employees to receive immediate connections to community and company sponsored benefits/resources as well as EAP.  This role can further serve as a partner to help remove social determinants of health and other related challenges presented by employees.  All candidates will be Masters-level Social Workers vetted and interviewed by the customer in conjunction with Spring Health. 

 

What you’ll be doing: (Key Responsibilities)

Provide on-site support at the customer location: 5 days per week during regular business hours at 2 sites located at Hartsfield-Jackson Atlanta International Airport.

• Identify and make referrals for work-life, financial & legal, and basic needs support 
• Link employees to appropriate local and national resources via one-on-one consultation and referral list(s), which may include basic needs (housing, food, transportation, etc.), financial, legal, daily living and other worklife support resources and provide support throughout applications and follow-ups as needed 
• Work with the customer’s other company sponsored benefits on behalf of those employees in need of emergency funding and resource referrals.  
• Assess qualifications for the various other company sponsored benefits and programs and make referrals to Spring Health’s Worklife Services team, as appropriate 
• Offer customers employees consultation related to navigating mental health resources (local and national) and available workplace benefits, such as onsite Mental Health Clinicians, work life articles and guidebooks 
• Assist in actively linking employees to appropriate mental health treatment options (i.e., Spring Health, behavioral health through medical insurance, emergent behavioral health services, and community resources) and provide support throughout applications and follow-ups as needed 
• Case management - Offer wrap around multi-disciplinary approach to all cases; obtain releases as appropriate/needed and create case documentation as needed/appropriate 
• Documentation and Tracking of Metrics/Outcomes to include the following: 
• Reason for Social Work involvement (Resource Need Type) 
• Demographics of employees (as available)  
• Referrals placed (where, when) 
• Success of referrals (connection rate, outcome of referral) 
• Represent Spring Health and help to support/reinforce program parameters and goals 
• Communicate with local points of contact and cascade any needs to Spring Health contacts 
• Submit reporting documentation of all client and organizational activities on a routine and timely basis 
• Attend customer meetings as requested/appropriate 
• Other responsibilities as they pertain to the success of this role

 

What we expect from you: (Qualification ex. education, experience, etc.) 

A masters in Social Work from an accredited university is required

• Experience working with diverse populations and backgrounds
• Familiarity with transient populations
• Depth of knowledge of community resources
• Knowledge or experience in working with airline employees is a plus
• Excellent listening, written and verbal communication skills.
• Acknowledge and embrace diversity and inclusion.
• Motivated to go above and beyond for members to provide a high-touch experience.
• Tech-savvy: must be comfortable using various computer platforms and learning new systems and efficient in tech-related tasks.

 

The target salary for this position is $65,000.00 - $82,500.00 per year. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually at minimum to ensure competitive and fair pay.

Don’t meet every requirement? Studies have shown that women, communities of color and historically underrepresented talent are less likely to apply to jobs unless they meet every single qualification. At Spring Health we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we strongly encourage you to apply. You may be just the right candidate for this or other roles!

 

Ready to do the most impactful work of your life? Learn more about our values, how we work, and how hypergrowth meets impact at Spring Health: Our Values

Hypergrowth meets impact

What to expect working here:

• You will be held accountable to an exceptionally high bar and impact
• This may be the fastest work environment you will ever experience in terms of growth, decision-making, and time to impact
• You will be challenged to set and protect your own boundaries
• You will create processes & products that have never existed before
• You will have very direct conversations and receive continuous feedback to push you to become the highest performer you can be
• Change is a constant here: your role, team, responsibilities, and success metrics will shift as the company grows

And…

• You get to be surrounded by some of the brightest minds in the field  
• You get to learn and grow at an extremely accelerated pace
• You will experience transparency, integrity, &  humility from leadership 
• You will be empowered to constantly challenge the status quo
• You get the space to experiment & innovate
• You get to make a transformational impact for the company, mental health, and for real human lives — and you will see that impact quickly
• You will become more resourceful and resilient
• You get to be part of a winning team that opens doors in the future

Supporting you financially through:

• Our People team benchmarks all salaries using the Radford Global Compensation Database for technology and life sciences industries. Radford benchmarks salaries with 3,589 global firms, 6.5 million employees, and 98 countries across the globe. We do this to ensure all of our team members are paid equally and competitively.

Our privacy policy: https://springhealth.com/privacy-policy/

Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.