Complaints and Disputes Officer

VGW is a fast-growing technology company and creator of market-leading online social games. With offices around the globe, we’re on a mission to be the biggest gaming company in the world!

Due to major growth we are expanding our Legal team in Perth and are currently looking for a Complaints and Disputes Officer to join the team. 

As a Complaints and Disputes Officer, you’ll assist with complaint & disputes investigations, aiming to decrease resolution times while ensuring thoroughness, due diligence and an excellent customer experience. 

Key responsibilities will include:

• Processing and supporting the resolution of all customer complaints 
• Evaluating and assessing the merits of each complaint and dispute to provide a balanced and fair assessment of the appropriate resolution based on established metrics
• Triage complaints requiring further assessments to relevant teams
• Ensuring that complaints are handled in accordance with applicable policies and regulatory requirements

What you will bring to the role:

• A natural flair for excellent customer service 
• Experience investigating tickets in large volume
• Demonstrated understanding of how to follow and implement processes 
• Experience working with large volumes of data with the ability to provide timely and accurate reports 

About VGW

VGW has been disrupting the online gaming world since 2010 and we're only getting started. We've assembled an incredibly talented global team who bring their passion, energy and expertise to build games that people love. 

At VGW, we have a modern approach to getting work done and a focus on creating an environment where amazing people can do amazing work. That means giving you the flexibility you need, providing spaces that will keep you comfortable and finding opportunities for you to keep learning and growing.

Find out more at www.vgw.co

If you want to join a team that does things differently apply today and we look forward to seeing what you can bring to our team.

Why VGW?

We are on a huge mission to become the biggest gaming company in the world. As we grow to meet this goal, we need talented people rich in diversity to propel us forward. We truly believe the right mix of diversity and authenticity will be our winning hand.

We are committed to creating a diverse, engaging and inclusive culture for our people to shine, with a workplace that honours your experiences, perspectives, unique identity and passions. For those reasons, we encourage you to browse our employment opportunities and apply today. Please let us know of any accommodations you may need during the application process.