Job Description

As a Contact Center Sr Specialist, you'll be the face of Nielsen, building and maintaining relationships with our panel families. You'll recruit, coach, and support Nielsen households, ensuring their active participation and the integrity of our data collection process. 

Job Responsibilities

• Managing relationships with Nielsen families participating in media measurement panels. 
• Conduct phone interviews, verifying eligibility, and ensuring proper equipment installation and maintenance.  
• Strong communication and persuasion skills are crucial. 
• Collect device information, troubleshoot remotely, and ensure accurate data collection. 
• Meet performance goals related to sample quality and customer satisfaction.

Qualifications

This is a hybrid position, requiring a mix of in-office work at our Guadalajara location and remote work.

• Bilingual Proficiency: Fluency in both English and Spanish (written and verbal) is essential.
• Strong Communication & Interpersonal Skills: Excellent negotiation and customer service skills are required, with sales experience a plus.
• Technical Proficiency: Requires strong computer skills (iOS, Windows, Google Applications), software systems aptitude, and knowledge of WiFi and networking.
• High school diploma or equivalent work experience.

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Additional Information

Please be aware that job-seekers may be at risk of targeting by scammers seeking personal data or money. Nielsen recruiters will only contact you through official job boards, LinkedIn, or email with a nielsen.com domain. Be cautious of any outreach claiming to be from Nielsen via other messaging platforms or personal email addresses. Always verify that email communications come from an @nielsen.com address. If you're unsure about the authenticity of a job offer or communication, please contact Nielsen directly through our official website or verified social media channels.