NBCUniversal has an opening for a Coordinator, Audience Operations & Events as part of Rockefeller Center Guest Experience team within the Operations and Technology division of NBCU. This is an opportunity to join a small and dynamic team that delivers one-of-a-kind product and experiences to guests at NBC’s home in 30 Rockefeller Plaza. The position reports to the Manager, Audience Operations & Events and requires a full-time on-site schedule with some overtime hours as needed.

JOB PURPOSE:

The Coordinator, Audience Operations & Events will support optimal experiences for our general public and clients, coming to 30 Rock.

ESSENTIAL FUNCTIONS:

• Work closely with all audience operations for 30 Rockefeller Plaza
• Support Saturday Night Live ticketing for lottery winners, VIPs, NBC clients and standby guests
• Help with the standby process for all audiences including Late Night with Seth Meyers, The Tonight Show Starring Jimmy Fallon, and Saturday Night Live
• Strategically support tracking processes for all audience/general public data reporting
• Work closely with East Coast Pages for onboarding, training and mentorship
• Assist with audiences for special tapings/events in studios and the Peacock Lounge
• Collaborate with all Guest Experience functions as needed including The Shop and Retail Operations
• Act as Leader on Duty/administrative support for NBC Studio Tour when required
• Help liaise with clients for private film screenings for talent and executives
• Ideate on operational enhancements as they pertain to the Guest Experience team
• Work with Guest Experience Merchandising team to properly execute and advertise upcoming Shop activations and events
• On site and operational lead for all Shop events