About the Team:
The Giants’ Experience Development team oversees key aspects of the guest experience at Oracle Park and is dedicated to bringing the many departments and vendors that guests interact with along their journeys at Oracle Park together to elevate the guest experience. The team directly manages Oracle Park’s concessions partner, Guest Services team, and transportation systems, as well as the operation of the public realm and park space in the Mission Rock development (across McCovey Cove from Oracle Park) and the guest experience at the Giants’ Spring Training facility in Scottsdale, AZ. The department was created in 2024 with the aim of bringing together key internal teams with significant influence on the Oracle Park experience that have traditionally operated in silos
About the Role:
The Coordinator, Premium Experiences plays a key role within the Experience Development team. Reporting to the Sr. Director, Hospitality, this position helps bring to life premium events, guest experiences and food & beverage initiatives that reflect the San Francisco Giants’ standard of excellence.
The ideal candidate is highly organized, service-minded, and detail-oriented, with a passion for hospitality, creative presentation, and innovation. This role supports project management, communication, vendor coordination, and administrative processes that ensure seamless event execution and a consistent, elevated guest experience across all touch points.
You’re Excited About This Opportunity Because You Will...
Event & Experience Support
· Assist with the planning, coordination, and execution of premium events, client experiences, themed activations and special hospitality initiatives at Oracle Park and off-site venues.
· Support the development of event concepts, menus, themes and service enhancements that align with brand and guest experience standards.
· Maintain regular contact with client service reps to ensure guests are satisfied and feedback is integrated into programming as necessary.
· Manage internal timelines, task lists, and deliverables to ensure all hospitality projects stay on track.
· Support quality assurance and service standard initiatives to ensure a cohesive, polished presentation across all premium areas.
· Coordinate event setup materials, run-of-show documents and post-event recaps.
Food & Beverage Collaboration
· Partner with internal teams and the concessionaire to support menu development, tasting coordination, and presentation enhancements for premium and event spaces. (GE Catering, Cloud Club, Suites, Triples Alley, Dugout Club)
· Track and communicate menu updates, special offerings and seasonal changes to internal stakeholders. (GE Catering, LTO’s)
· Assist in documenting and organizing culinary photos, descriptions and brand assets for use in presentations and menus.
· Support data tracking and guest feedback related to F&B offerings to help inform ongoing improvement.
Vendor & Partner Coordination
· Assist with research, outreach, and communication with vendors and hospitality partners.
· Research current hospitality, culinary, and design trends to help inspire new experiences and identify new partners.
Team & Communication Support
· Support internal communication efforts across hospitality, premium sales, event operations, and F&B teams. (Premium Playbook “enforcement”)
· Coordinate internal reporting and metrics related to event performance and guest feedback. (EES, VOC, Post-event Evals)
Creative & Brand Support
· Assist with presentation decks, mood boards, menus, and visual assets that support event and hospitality storytelling.
· Support brand alignment across event collateral, signage, and guest-facing materials.
Administrative & Operational Support
· Provide day-of-event support as needed.
· Track expenses and process invoices.
· Maintain organized files, templates, and shared resources for the team.
Qualifications
· 1–3 years of experience in hospitality, events, or food & beverage management.
· Strong organizational and project management skills, with excellent attention to detail.
· Demonstrated passion for service excellence, guest experience, and creative event design.
· Interest or background in premium food and beverage programming is a plus.
· Effective communicator with strong interpersonal skills and a collaborative mindset.
· Flexible schedule with ability to work evenings, weekends, and event days as needed.
We’re Excited About You Because…
· A self-starter with a proactive mindset and “yes, and…” attitude.
· Collaborative and adaptable — thrives in a team setting and enjoys bridging creative and operational work.
· Curious about culinary and service trends; passionate about the guest experience.
· Upholds the Giants’ commitment to service, integrity, and exceptional hospitality.
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About the Giants
One of the oldest teams in Major League Baseball, the San Francisco Giants are dedicated to enriching our community through innovation and excellence on and off the field. This past decade, the organization has won three World Series Championships, made four playoff appearances and thrown four no-hitters.
Off the field, the Giants have become internationally-renowned as a host to entrepreneurial and premier entertainment events. Celebrating over 60 years in San Francisco, the organization is entrenched in the Bay Area community as the Giants work with corporate and non-profit partners to raise awareness, educate and generate interest in a variety of issues important to both their fans and the local community.
We are truly unique; we are an organization committed to your growth, your learning, your development and your entire employee experience. We only win when our employees succeed and we're dedicated to helping you develop your strengths. We have a cultural foundation built on diversity, innovation and teamwork and we want you and your ideas to thrive at the San Francisco Giants.
Our Commitment to Diversity and Inclusion
At the Giants, we strive to foster an inclusive work environment that encompasses the rich diversity of the San Francisco Bay Area, the place we call home. We welcome all people and are committed to creating an inclusive community built on a foundation of respect for all individuals. We seek to hire, develop and retain talented people from all backgrounds. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunities to excel.
Individuals from non-traditional backgrounds, historically marginalized or underrepresented groups strongly encouraged to apply. If you are not sure that you’re 100% qualified, but up for the challenge - we want you to apply.
At the Giants, we believe we put our best work forward when our employees bring together ideas that are diverse in thought. We are proud to be an equal opportunity workplace and are committed to equal employment opportunity regardless of race, religious creed, color, national origin, ancestry, medical condition or disability, genetic condition, marital status, domestic partnership status, sex, gender, gender identity, gender expression, age, sexual orientation, military or veteran status and any other protected class under federal, state or local law. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. In addition, we will provide reasonable accommodations for qualified individuals with disabilities. If you have a disability or special need, we would like to know how we can better accommodate you.
