The Media Operations Support Analyst provides Level 1 (L1) enterprise support for NBCUniversal’s Technical Operations and Marketing Supply Chain platforms and workflows. This role requires a strong understanding of media asset management, content distribution, brand marketing, and post-production operations across broadcast, streaming, studio distribution, and marketing environments.

Acting as a frontline partner to clients and internal stakeholders, the team ensures NBCUniversal’s tools and workflows meet the highest standards of productivity, reliability, and technical excellence across both domestic and international operations.

 Responsibilities:

• Provide L1 support for NBCUniversal Media Operations and Marketing Supply Chain platforms, including fulfillment, editing, archiving, and asset review across cloud-based and hybrid environments
• Oversee and support the ingest, management, and archival of marketing assets within cloud-based Marketing Supply Chain systems
• Monitor fulfillment pipelines and proactively identify, troubleshoot, and resolve ingest, transcode, and delivery issues
• Support live and linear workflows, including routing, recording, and transcodes
• Facilitate user onboarding, training, and day-to-day platform support
• Partner with Engineering teams to properly escalate and track technical issues
• Initiate and manage outage bridges as needed, coordinating communications, mitigation efforts, and stakeholder updates
• Document issues, workflows, and resolutions to support operational excellence and continuous improvement