Job Description

About the role

We're looking for a Creative Operations Manager to be the essential connective tissue between our creative team and the rest of the organization. In this role, you'll build and maintain the systems that allow our creative team to focus on what they do best—creating exceptional work—by ensuring clarity, alignment, and efficiency throughout the creative process. You'll own the intake process, manage project timelines, coordinate stakeholder feedback, and identify opportunities to streamline workflows. This role is perfect for someone who thrives on bringing order to creative chaos while maintaining the flexibility needed in a fast-paced environment. This position represents a critical investment in our creative infrastructure as we scale, and reports directly to our Director, Creative Strategy.

This role is part of our remote HQ! We have a fully remote, high-trust work environment - and also come together on a bi-annual basis for amazing off-sites where we can connect IRL.

In this role, you will:

• Own and manage the creative intake process to reduce ambiguity, triage requests, and establish clear priorities
• Assign tasks to appropriate team members and ensure timelines are adhered to, freeing creative talent from administrative tracking
• Review briefs for completeness and coordinate stakeholder alignment to prevent rework and maintain creative momentum
• Build and maintain comprehensive creative project calendars for both evergreen content and campaign work
• Improve visibility across creative collaboration and proactively identify and resolve bottlenecks
• Establish a centralized project management system with clear workflows for briefs, approvals, revisions, and launches
• Streamline cross-functional collaboration between Creative, Growth, Brand, and Product teams
• Track project status and resource allocation across static, video, UGC, and production initiatives
• Support project coordination for high-impact launches and special initiatives
• Continuously refine processes to reduce time from brief to launch without sacrificing quality

We're looking for someone who:

• Has 4-5 years of project management experience, with at least 2-3 years specifically in creative project management or operations within a high-growth brand, agency, or in-house creative team
• Has worked directly with designers, editors, and marketing stakeholders
• Is proficient with Asana (or equivalent project management tool), Air (or equivalent DAM), and Google Drive
• Knowledge of Figma, Adobe Suite, and Canva, including file export capabilities and management
• Is a systems-thinker who sees chaos as an opportunity to create structure, while remaining scrappy and resourceful enough to work effectively with limited systems, challenge inefficient processes, and find creative solutions to drive results
• Takes ownership of process improvements by implementing, owning, and optimizing creative workflow tools and systems, while confidently recommending new approaches to improve team efficiency and collaboration
• Anticipates problems before they surface and proactively addresses them
• Demonstrates exceptional organization skills while maintaining flexibility to adapt to changing priorities
• Communicates proactively and effectively to unblock teams before being asked
• Thrives in a fast-moving, brand-led environment where every day brings new challenges
• Balances attention to detail with big-picture strategic thinking

To Apply: Please enter your info and share a bit about yourself with us below. We ask that you do not use Chat GPT or similar tools to answer these questions, as it is our hope to genuinely get to know you and the way you communicate and think! We do love integrating these tools into our work though, and you'll hear plenty more about that if you join us.