At WHOOP, we're on a mission to unlock human performance and healthspan. WHOOP empowers members to perform at a higher level through a deeper understanding of their bodies and daily lives.
We’re looking for a Creative Operations Specialist to support the execution of creative projects across our Marketing team. You’ll help drive timelines, manage workflows, and ensure clear communication across a wide range of stakeholders, from designers and copywriters to product marketers and channel leads. The ideal candidate is highly organized, detail-oriented, and excited to contribute to creative workstreams that span the entire marketing organization.
RESPONSIBILITIES:
Manage end-to-end project execution for BAU and lower-priority integrated creative workstreams across Brand, Media, Product Marketing, and other internal teams
Support creative resource forecasting and planning, including ownership of actuals tracking and upkeep of resource management tools
Monitor timelines and workflows to proactively identify roadblocks, raise escalations, and help keep projects on track
Build and manage project schedules, deliverables, and production plans using internal tools like monday.com
Coordinate and clearly communicate with cross-functional stakeholders to ensure alignment on scope, timing, and responsibilities
Own organization of vendor, contract, and freelance records (e.g., SOWs, invoices, vendor forms)
Provide operational support to external partners (agencies and freelancers), including onboarding, project coordination, and briefing
Maintain and improve team documentation, including briefing templates and process playbooks, to support clarity and efficiency
Contribute to creative production needs or vendor management based on interest and evolving team priorities
QUALIFICATIONS:
1–3 years of project management experience, ideally in a creative, marketing, or agency environment
Extremely organized with high attention to detail
Strong problem solving skills, with a combination of analytical and instinctiveness that aids in decision making
Comfortable managing multiple projects and deadlines with clear understanding of priorities
Excellent communicator with the ability to clearly convey information across teams and roles
Adaptable and calm under pressure, able to pivot plans and priorities as needed
Proactive with a strong sense of ownership
Experience using project management tools (specifically monday.com is a plus)
Eagerness to learn and grow within a dynamic, collaborative team
Strong commitment to embracing and leveraging AI tools in day-to-day tasks to improve efficiency
WHOOP is an Equal Opportunity Employer and participates in E-verify to determine employment eligibility. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
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