The Credit Management Specialist is responsible for managing an organization’s credit policies and processes, ensuring that the company effectively handles its accounts receivable, minimizes credit risk, and maximizes cash flow. While reporting to the Director Credit Management, this role involves evaluating the creditworthiness of clients, overseeing credit limits, ensuring timely collections of outstanding payments, and managing customer accounts to minimize bad debt. They will work directly with both internal stakeholders and external customers while creating a customer centric approach primarily in collections and credit management but will collaborate within the order to cash process. We are looking for a team member that encourages others, appreciates opportunities to actively contribute and process improve, and dynamically creates a welcoming and high-achieving team environment.

About the Role

• Analyze customers’ financial information to determine creditworthiness, assessing risk factors, and recommending credit limits.
• Conduct credit checks and reviews on potential and existing customers using various data sources (credit reports, financial statements, and payment histories).
• Monitor customer accounts for potential issues or changes in creditworthiness.
• Assist in developing and maintaining the company’s credit policies and procedures to ensure they align with industry best practices.
• Monitor and manage outstanding invoices and accounts receivable to ensure timely payments
• Proactively follow up with customers regarding overdue payments, negotiate payment terms or payment arrangements when necessary.
• Work closely with sales and customer service teams to resolve any issues affecting payment.
• Develop and execute effective collection strategies to recover overdue payments while maintaining positive relationships with customers.
• Handle customer inquiries related to billing issues, discrepancies, or disputes, working to resolve them in a timely and efficient manner.
• Coordinate with legal teams if necessary for the collection of delinquent accounts or initiating legal action.
• Maintain accurate records of credit and collection activities, including customer profiles, credit reports, payment history, and communication logs.
• Report on the status of overdue accounts and propose solutions to reduce outstanding balances.
• Collaborate with internal teams (finance, sales, legal) to ensure accurate and timely credit and payment processes

Requirements

• A bachelor's degree in finance, accounting, business administration, or a related field.
• 2-5 years of accounts receivable/collections experience
• Excellent organizational and time management skills
• Dependable and motivated
• Analytical thinker with attention to details and aptitude in problem-solving
• Team orientation
• Intermediate to advanced computer software skills, including Excel, Microsoft Business Central, Sales Force.
• Excellent written and verbal communication skills
• Proficient in English

Benefits

We offer a comprehensive benefits package that includes:

• Health Insurance: Comprehensive medical, dental, and vision insurance plans to keep you and your family healthy.
• Retirement Plans: 401(k) plan with company match to help you plan for your future.
• Paid Time Off: Generous vacation days, sick leave, and holidays to ensure you have a work-life balance.
• Life and Disability Insurance: Life insurance and both short-term and long-term disability insurance to provide peace of mind.
• Professional Development: Opportunities for ongoing training

Join our team and take advantage of these benefits while working in a dynamic and supportive environment.

Recruitment Process

1. Recruiter Screening
2. Team Interview
3. Second Team Interview
4. Final Interview