Your role as a Critical Incident Specialist 

Dialogue is looking for a Critical Incident Specialist to join our Operations team and participate in our mission to help people improve their well-being. Working closely with Myriam Caron, Team Lead, your role will be to provide intervention and coordinate a rapid and effective response to a critical or traumatic incident affecting an organization's employees. Want to join our exceptional multidisciplinary team in an evolving industry? Good news, we saved you a seat!

What you’ll be doing: 

• Assess and analyze the needs of organizations regarding critical incident service
• Coordinate interventions for eligible organizations of Dialogue's Employee Assistance Program
• Offer interventions to affected employees according to their needs and the situations encountered (e.g. work accident, death of an employee, layoff, etc.)
• Collaborate closely with the employee's manager or human resources to advise and support the organization in returning to normalcy following a critical incident
• Ensure rigorous record-keeping, including coordination notes, intervention notes and invoicing of external service providers, email exchanges, etc.
• Take initiatives to improve service and actively participate in the recruitment of external service providers

We’d love to hear from you if you have:

• A university degree in a field related to health sciences (e.g. psychology, social work, criminology, etc.)                              
• Very good knowledge of psychological first aid, acute stress, post-traumatic stress and critical incident/trauma response
• Full-time or Part-time availability (21 hours at least) to work weekdays, with a minimum of two evening shifts (until 9 p.m.), and openness to weekend on-call shifts
• The ability to perform administrative tasks
• Comfort with technology

Please note that as we serve customers across Canada, bilingualism is essential for this position. You may be required to communicate in French and English.

At Dialogue, your well-being is our priority

Taking care of others also means taking care of our team. We’ve got you covered!

• A fully funded benefits plan for our part-time (21+ hrs) and full-time employees
• Unlimited access to a variety of Dialogue's programs for you and your immediate family 
• 4 weeks of vacation, 9 wellness days, and 1 paid volunteer day for our full-time employees
• A flexible schedule and a hybrid work approach
• A team of bright, hard-working, and caring people to foster your growth!
• Qualifying permanent and part-time employees are eligible for a Group Retirement Savings Program (GRSP) with a matching employer contribution from their first day at Dialogue, in accordance with policy terms

About Dialogue

Dialogue is the #1 virtual care provider in Canada. We’ve helped more than 48,000 organizations up their wellness game through our Integrated Health Platform™, which offers a wide range of services, including primary care, mental health, employee assistance program (EAP), and wellness. Discover the true definition of humanized healthcare™ with our team to guide you at every step of the way.

Come as you are. As a proud equal opportunity employer, Dialogue is dedicated to creating a diverse and inclusive workplace for everyone. Qualified applicants will be considered regardless of citizenship, ethnicity, race, colour, religion, gender, gender identity or expression, sexual orientation, disability, age, or veteran status. Applicants who require specialized accommodation are encouraged to contact accessibility@dialogue.co. 

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