Job Description

At Alo, every message is a chance to connect with our community. We’re looking for a CRM Technical Production Specialist to help us build and launch personalized, high-impact messaging across email, SMS, and mobile app.This role is focused on hands-on execution—coding responsive templates, implementing dynamic logic, and QA’ing campaigns across platforms. You’ll collaborate with developers and marketers to bring journeys to life that are precise, timely, and on brand. If you’re detail-driven, technically curious, and thrive in fast-paced environments, this is your opportunity to scale meaningful experiences in a high-growth, multi-brand business.

RESPONSIBILITIES

• Build, test, and deploy email, SMS, and in-app campaigns using hand-coded HTML/CSS and responsive design best practices.
• Translate Figma or design files into polished, on-brand templates optimized for cross-client compatibility.
• Implement personalization logic using templating languages (Liquid, Jinja, Handlebars, etc.) to power dynamic content and variable experiences.
• Support API-driven and transactional messaging workflows by partnering with Martech and developers.
• Maintain and evolve our modular template system to support scalable, brand execution.
• Own rigorous QA across devices, platforms, and segmentation logic to ensure flawless campaign performance.
• Apply and validate complex audience segmentation, including behavior-based, transactional, and loyalty triggers.
• Document technical processes, platform-specific nuances, and testing frameworks to support team knowledge sharing and futureproofing.

QUALIFICATIONS

• 3+ years in CRM production, lifecycle marketing operations, or email/SMS campaign development.
• Advanced proficiency in HTML/CSS for email (including responsive layouts and media queries).
• Experience with templating languages such as Liquid, Jinja, or Handlebars for logic-based content.
• Familiarity with CRM platforms such as Bluecore, Braze, Iterable, Salesforce, Attentive, or similar.
• Comfort working with API-powered flows, transactional use cases, and dynamic payloads.
• Strong QA mindset with high attention to detail and a methodical approach to testing.
• Excellent collaboration skills; able to partner with marketers, designers, and engineers alike.
• Clear communicator with strong organizational habits and documentation discipline.

The base salary range for this position is $95,000-$105,000 per year which represents the current range for the base salary for this exempt position. Please note that actual salaries will vary based on factors including but not limited to location, experience, and performance. As such, on occasion and when applicable, there is the possibility that the final, agreed-upon base salary may be outside of the upper end of the range. Please also note the range listed is just one component of the company’s total rewards package for exempt employees. Other rewards may include performance bonuses, long term incentives, a PTO policy, and many other progressive benefits.

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