Your daily pitch

The goal of this role? To boost customer lifetime value, retention, and engagement through proactive, personalized 1:1 experience. Focused on outbound calls, it identifies opportunities to connect across all channels, understand needs, provide product guidance, and drive upselling to improve satisfaction and business results.

Your playing field

• You'll maximise customer experience and long-term value by proactively engaging customers and ensuring they play responsibly and within their limits.
• You will conduct outbound calls and personalised communication (phone, email) to strengthen customer relationships, deliver tailored offers, and identify upselling opportunities.
• Find innovative ways to reach customers to increase engagement, retention, and conversion potential.
• Act as an escalation point for valuable customers when frontline customer support cannot resolve an issue. Make outbound calls to personally support the customer, provide solutions, and ensure their experience remains seamless.
• Ensure all customer interactions follow best practice KYC, AML, and Responsible Gaming processes, providing a secure environment and escalating concerns when required.
• Deliver an elevated level of personalised service across all touchpoints, ensuring seamless communication and timely responses to customer needs.

Which skills you should bring to the pitch

• Proactivity. You’re extroverted and confident - never shy to pick up the phone and proactively reach out to clients to build strong relationships.
• Passion & Attitude. You bring a positive, can-do mindset with a proactive approach and genuine passion for delivering outstanding customer experiences.
• Customer Focus. You have a strong customer-centric mindset, always looking to understand and meet the needs and motivations of your clients.
• Analytical Skills. You’re comfortable working with data and insights using tools like Excel, and Domo to drive informed decisions and optimize account strategies. 
• Language Skills. German fluency is essential to connect with our customers in Germany. English is our main office language, so strong communication in both is key for effective collaboration.

This is how we score with you

• Established International Group. We have a solid foundation on which to grow.
• Personal and Professional Growth. We offer you opportunities to develop and grow to unlock your potential.
• Relocation Support. To make your move to Malta as smooth as possible.
• Competitive Package. We care for our employees, offering an indefinite contract, competitive salary, insurances (private health, dental, private accident, sickness and life) and free parking.
• On-site childcare. We’ve got a game plan to support you and your 3+ year old kids.
• Sports Incentive. We want you to remain active and will subsidise a gym membership of your choice.
• Modern offices. Our very own Tipico tower provides an open plan space with the latest technology.
• Events. Sponsored Charity and Team gatherings, we like to have fun together as one team and reinforce our connections.
• Supportive Environment. We believe in collaboration and working together as a team but we also give importance to the uniqueness of each and every one of us.

Think a career at Tipico’s right for you? Apply now and join our winning team!

If you have any questions or comments about this role, our TA team is happy to help you! Feel free to reach out to us on our social media channels.

We look forward to your application!