Hello YOU! Ready to lead customer interactions and drive success for a global SaaS leader?

PerfectGym is a data-driven, global SaaS company innovating the fitness industry. We empower fitness businesses worldwide using cutting-edge technology. As part of the international Sport Alliance group, we combine the fast-paced, high-impact environment of a tech company with the stability of a major corporation. We are now looking for an experienced and analytical Customer Care Manager to lead our support operations.

Your Position in Our Team

As a Customer Care Manager, you will be the subject matter expert on the PerfectGym platform. Your mission is to resolve the most complex technical issues faced by our customers, mentor our support team, and continuously enhance our processes to elevate the customer experience.

Key Responsibilities:

Manage and resolve complex Tier 2 support escalations, including technical issues related to our open API and third-party integrations.

Analyze customer inquiry patterns to identify recurring bugs and platform incidents, and propose improvements to product and support documentation.

Mentor and guide Customer Care Coordinators, serving as an escalation point, product expert, and professional development coach.

Develop and maintain the support knowledge base, internal processes, and documentation to increase team efficiency.

Collaborate closely with Customer Success, Product, and Engineering teams to advocate for customer needs and provide insights shaping the product roadmap.

Your Profile

3–5 years of experience in a technical customer support or customer care role, ideally within a B2B SaaS environment.

Strong ability to troubleshoot complex technical issues, including experience with APIs, software integrations, or similar technical ecosystems.

Excellent analytical skills and the ability to use data to identify trends and drive decisions.

Perfect written and verbal communication in English, with proven relationship-building experience.

Demonstrated experience mentoring or leading junior team members.

Extra credit if you also:

Have experience delivering product training or client onboarding sessions.

Are proficient with CRM and support tools such as Salesforce or Intercom.

Understand the fitness or leisure industry from an employee, trainer, or member perspective.

Sport Alliance GmbH is hiring a

Customer Care Manager (m/f/d)

Job Description

Explore Biotech Careers

Salary Information

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Sport Alliance GmbH is hiring a

Customer Care Manager (m/f/d)

Job Description

Explore Biotech Careers

Salary Information

Create a Job Alert

Related Opportunities

Customer Care Coordinator (m/f/d)

Senior BI Engineer (m/f/d)

Lead Product Designer (m/f/d)

Engineering Manager (m/f/d)

Senior Customer Success Manager (m/w/d)

Senior Software Engineer - Java (m/f/d)

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