Customer Engagement Manager at Superbet

Read by 98 job seekers.

Brazil

It’s an exciting time to join Superbet, we’re entering new markets, developing new technologies, and moving step by step towards our goal of exciting the world. As our business grows, the number of exciting people initiatives grows with it, and we’re looking for a new colleague to partner with our team to bring these to life.

We're looking for someone who:

Bachelor’s degree in Business Administration, Management, or a related field.
Proven experience as a Customer Service Manager or similar roles, preferably in the iGaming or related digital entertainment industries.
Strong understanding of management practices and techniques.
Excellent communication and interpersonal skills.
Proficient in CRM software and data analysis.
Ability to strategize and solve problems effectively.
Knowledge of the regulatory environment in the iGaming industry is highly preferred.

What you'll be doing:

Lead a team of outsourced tier 2 support staff responsible for handling customer queries, processing transactions, and resolving non-frontline issues.
Develop and implement effective customer service procedures, policies, and standards.
Collaborate with other departments to integrate customer service with overall business operations.
Analyze customer feedback and data to identify trends and areas for improvement, collaborating with the continuous improvement team.
Manage customer service technology and systems to ensure operational efficiency.
Prepare detailed reports on the department's performance and present them to operations managers.
Ensure compliance with all relevant regulations and maintain up-to-date knowledge of industry trends.

About us:

We are a tech & entertainment company founded in 2008, with a dream of bringing exciting, technology-powered entertainment in sports & gaming to millions of customers around the world.
Our group is present in 10 countries, in terms of operations or tech hubs, with the most important markets being Romania, Belgium, and Poland.
The Superbet team gathers more than 4.500 people, acting as the major driving force behind our success.

Tech-powered global entertainment platform

At Superbet, technology and innovation are at the heart of everything we do. Our tech hubs in Zagreb, London, and Bucharest are focused on developing the best proprietary technology, innovative products, and new ways to engage with our passionate customer base.
Following record-breaking years for the Group, we are moving ever closer to our goal of exciting the world. Our plans are big - expanding our presence in Central and Eastern Europe and creating a unique experience for our customers.

Our Credentials

The world's largest private equity fund, Blackstone Inc., recognized our vision. That's why we received a strategic investment of 175 million euros in 2019.
As leaders in compliance and best practices, we are members of the International Betting Integrity Association (IBIA) and the only company which has won four times the Best Sports Betting Operator in CEE award at the Central and Eastern European Gaming Conference (CEEGC).

Estimated Salary range:

Our salary intelligence, powered by our AI algorithms, has calculated an estimated range for this position between $60,000 - $80,000 . Please note that the actual salary for this position may vary, as it is dependent on various factors including but not limited to experience, location, and market dynamics.

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