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Boston, United States
We help everyday runners become outstanding by providing world-class training, coaching and community for everyone, whether you're improving your 5k time or training for your first marathon. To date we have built iOS, Android and Apple watch apps that help people achieve their goals by coaching them through the full journey and syncing to their favourite fitness devices.
We’re growing extremely fast and in November 2023 closed a new £5M funding round led by JamJar with participation from Eka Ventures, Venrex and Creator Ventures. We want to grow as fast as we can into the future and are looking for individuals who will help us get there. For more about our background and growth check out our Careers Page!
We’re now looking ahead to the future and the people who want to help us build and scale Runna. Our aim is to reach millions of subscribers in the next 5 years and be the go-to training platform for any runner. Now is a magical time to join, we're still small, and everyone makes a foundational difference.
Requirements
Customer Support on Intercom: Responding promptly to customer inquiries via our in-app customer experience platform to a world-class standard; helping our customers get the best possible experience from the Runna App and ultimately helping them to achieve their running goals and love their training along the way! We want to provide the best Customer Support in the Fitness Industry 🚀
Supporting your colleagues via our escalation Channels in Slack: You’ll be up-skilled to provide escalation support to our frontline teams over the weekend when we require your technical expertise to solve our Users problems!
Responding to our Community: We’ll also need your help responding to our Users queries on Instagram, Strava, our Runna Community & Reddit! Particularly during Marathon Season, we’ll need your help in ensuring we have enough coverage across our Socials to respond to people who are using Runna for the first time, or have just reached a new PB!
We are seeking an enthusiastic Customer Experience individual to join our team on Weekdays in a full-time capacity to provide exceptional support to our Users! As a key member of our Customer Experience team, you will be pivotal in ensuring customer satisfaction, resolving issues, and creating positive relationships with our community! The ideal candidate has a background in Customer Service roles and likes getting stuck into complicated problems and understanding how to solve them. They also have excellent communication skills and can work independently as well as in a team.
Benefits
We offer a salary of $42,000-$52,000/year depending on experience plus equity in the form of Runna stock options.
Our aim is to keep the interview process as straightforward and enjoyable as possible, and will consist of the following stages:
Once the process is finished, we’ll do our absolute best to get back to you in good time! Please note that due to the volume of requests we receive it might take longer than expected to do this.
Our salary intelligence, powered by our AI algorithms, has calculated an estimated range for this position between $45,000 - $60,000 . Please note that the actual salary for this position may vary, as it is dependent on various factors including but not limited to experience, location, and market dynamics.