Our enterprise SaaS platform and app enables the world’s biggest sports, entertainment and media organizations to power their short-form content ecosystems, from the capture and creation to the organization and delivery of assets. We are seeking a relationship-driven individual with a growth mindset to support and manage our biggest sports league relationships in North America. 

As part of the Customer Success department, the ideal person for this role will be a critical part of Greenfly’s team. With a track record of growing accounts and building long-term relationships, you will oversee some key iconic customers. 

Building a deep understanding of how Greenfly’s customers best utilize Greenfly to support and optimize their organizations, you’ll be pivotal in ensuring customer adoption, retention and expansion. The Customer Success team will look to you as an expert of short-form content within sports.

Responsibilities

 

• Establish and build customer relationships at all levels of Greenfly’s sports customers in North America
• Drive renewals and grow Greenfly’s business within customers, working across business units at our customers
• Understand the Greenfly platform and app to ensure customers are leveraging functionality to its fullest
• Work cross-functionally with Sales, Marketing, Product and Engineering to advocate on behalf of customers and deliver value at every touchpoint
• Support customers through on-boarding, including initial setup and training to ensure maximum usage, value, retention and expansion
• Create unique playbooks for customers’ advocates with attention to detail
• Lead strategic conversations with key stakeholders to ensure the customer is successful in meeting business and Greenfly specific objectives
• Own both customer-facing and internal execution and communication
• Monitor customer usage and metrics to track adoption, opportunities for expansion and at-risk signs
• Work proactively to eliminate any risk for churn
• Deliver reports to showcase value, opportunities for improvement and growth, and overall trends
• Build out best practices and processes for sports customers
• Other duties as assigned

Requirements

• A proactive approach to building customer relationships and navigating complex sports organizations
• Proven results in meeting customer retention and expansion goals
• Excellent verbal and written presentation skills when communicating to a range of stakeholders, including executives
• 3+ years of account management, customer success or B2B SaaS experience
• Experience working at or directly with enterprise sports organizations; media a plus
• Clear understanding of the social media and sports landscape and current trends
• Proven ability to succeed in a fast-paced, startup environment
• Problem solver with strong project management skills
• Ability to ramp up quickly
• Experience with Salesforce or a customer management tool such as Catalyst
• Experience working in a startup environment
• Travel up to 25% of the time required

Benefits

• Stock options
• Great benefits package
• This position will be based in New York with access to a shared workspace 
• You’ll visit our Santa Monica, California HQ office occasionally 
• Greenfly is an equal opportunity employer and we have a culture of diversity and inclusion

At Greenfly, we celebrate different opinions and points of view and we believe that our diversity drives innovation. Together, we are building an inclusive culture that encourages, supports and appreciates the diverse voices of our employees. We want every one of our employees to feel valued, appreciated, and free to be who they are at work. Our hiring and management programs are designed to foster inclusiveness. Diversity fuels our innovation and helps us to continue to create deeper connections with the customers we serve.