Let's start with the role

It is all about communication. The Customer Service department suggests the only touchpoint for our customers who want to communicate with us. As a CS Agent, you will be responsible for handling all communications and assisting our customers with inquiries and issues they may face. Our Customer Service team is the front line of our services and one of our greatest strengths. 

If you want to join our #oneteam this is what you should know about the role: 

• Receive customer questions, complaints, and comments via multiple written communication channels;
• Be responsible for the quick and efficient response to the customer via live chat, emails & social media.
• Act as the first line of defense and escalation, for all customer issues and inquiries;
• Build sustainable relationships and trust with customers through open and interactive communication;
• Treat customers with respect, following the company policies and procedures, ensuring that customers are satisfied with the solution/answer provided;
• Communicate internally with other departments, following up on pending issues related to customer's requests.

What you'll bring

• 3-5 years of experience in Online Customer Support;
• Prior experience in the iGaming industry will be considered a plus;
• Great communication skills;
• Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions and responding appropriately;
• Service Orientation: Actively looking for ways to help customers;
• Advanced PC skills and typing skills;
• Excellent knowledge of the Greek language and good command of English;
• Availability to work in shifts, including weekends and holidays.

Kaizen Gaming Perks

• 🕑 Hybrid way of working
• 🏃 A buddy will support you with your onboarding
• 💸 Competitive pay and bonus scheme
• 👩‍⚕️ Private health insurance for you and your family
• 💰 Monthly meal allowance 
• ⭐Developmental 360° feedback framework
• 📚 Unlimited access to Udemy & continuous training
• ✈️ "Brain Gain" relocation bonus for Greek expats