Carry1st is building the dominant commerce platform for Africa and the Middle East, helping global brands unlock hard-to-reach markets by enabling local payments, boosting digital sales, and simplifying settlements across 19 core African markets. The company has developed Pay1st, a proprietary payment engine, and the Carry1st Shop, a digital marketplace for virtual goods—partnering with companies like PayPal and Chipper Cash to expand digital payments across the continent.

As a Customer Service Associate for our Arabic-speaking markets, you'll be the primary point of contact for our users, ensuring their inquiries and technical issues are resolved with precision. You will act as a bridge between our customers and internal departments; escalating complex cases to the appropriate teams while collaborating with the wider CS department to refine workflows and drive operational excellence.

Requirements

You will...

• Play a crucial role in resolving day-to-day customer issues and tracking of customer inquiry and complaints
• Assist in identifying transaction and fulfilment  issues, discrepancies, and potential risks, promptly escalating them for resolution
• Implement tactical changes in customer service to improve customer experience
• Serve as the point of contact for the business, providing clear reporting on CS issues, insights, and trends.
• Collaborate with cross-functional teams to address related concerns 
  

What makes you a great candidate?

• 1-2+ years in an Arabic customer service role — ideally with an e-commerce company or a high-volume environment
• Detail-oriented mindset with a proactive approach to problem-solving
• Availability to work day or night shifts
• Fluent in Arabic and English
• Knowledge of trends and user interactions with the MENA region

Benefits

What will it be like to work at Carry1st?

Carry1st is a fast-growing, dynamic place to work. And while we are laser-focused on building the flagship consumer fintech platform in Africa, our team is fully remote and 100% global - with people in 15+ countries! At Carry1st, you will…

• Build awesome, industry-changing products every day
• Grow with a VC-backed startup 
• Work from anywhere in the world with international teammates
• Own shares in the Company - enabling you to benefit from the value you create 
  

Some additional perks…

• Awesome equipment: Get everything you need to work effectively 
• Remote working allowance: Put an additional $600 / year to optimise your WFH experience
• Learning and development: Attend courses, conferences and training events
• Birthday leave: Enjoy a paid day off on your special day  

We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. Join us!

Learn more about Carry1st…

• Andreessen Horowitz shared why they invested in Carry1st
• Forbes shares top payments companies that made the Fintech 50 in 2025