Customer Service Engineer (m/f/d) at Kinexon

Job Description

KINEXON is a global leader in sports technology, providing cutting-edge solutions that optimize performance, enhance training, and improve overall team success. Our innovative products empower professional and semi-professional teams, leagues, and organizations by delivering real-time data insights to enhance decision-making and maximize potential.

MISSION OF THIS ROLE

We are seeking a highly motivated and customer-focused Customer Success Manager to join our team. In this role, you will build and develop long-term relationships with our customers, ensuring they derive maximum value from KINEXON’s technology. You will work closely with professional and semi-professional teams across the NBA, NFL, NHL, NCAA, and other leagues, providing hands-on support, education, and strategic guidance.

YOUR TASKS

Act as a trusted advisor by proactively managing a portfolio of professional and semi-professional sports teams and league accounts in the US.

Conduct follow-up calls, on-site visits, and email engagements to create an exceptional customer experience.

Track and monitor overall account health, identifying concerns and potential churn risks while developing corrective action plans.

Educate customers on the applications and benefits of KINEXON’s product portfolio through initial onboarding and continued training.

Provide ongoing support and consult with various stakeholders, including performance coaches, strength & conditioning staff, sport scientists, and video coordinators, on integrating sports science and technology into their high-performance ecosystems.

Assist teams with basic data analysis and escalate complex requests for deeper insights.

Collaborate cross-functionally with sales, marketing, project management, customer support, and product management & strategy teams, advocating for customer needs.

Support pre-sales activities, including product demonstrations (online and in-person) for potential customers.

Gather and prioritize customer feedback, translating it into actionable insights for product development and improvement.

YOUR QUALIFICATIONS

Bachelor’s degree in Sports Science, Business, Technology, or a related field.

2+ years of experience in customer success, account management, or sports performance / technology.

Strong understanding of sports performance, analytics, and technology in professional or collegiate settings.

Excellent communication and relationship-building skills.

Ability to travel as needed for on-site visits and customer meetings.

Experience with data analysis and familiarity with sports science concepts is a plus.

Experience in sports as an athlete or coach preferred.

You can look forward to this with us

At KINEXON, you will meet people with a similar mindset who are passionate about innovative technologies and love to master new challenges in a team, as well as create great products. 

Become part of our team and enjoy the following benefits: 

#GrowBeyondYourself – with an annual learning budget to further support your development.
#Freetime 30 days (DE) / 20 days (US) paid vacation to refuel your energy (for full-time employees)
#WeCare – take your time off for the family (parental leave etc.)
#WorkingHours – Early bird or night owl - you can choose your flexible work hours.
#FlexibleLocation – we work with a hybrid and remote model.
#OneTeam - We enjoy spending time together at regular team and company events.
#OnTop -  further benefits selected by you out of a range of benefits that we offer (mobility, sports, vacation budget, training and more)

If you want to find out more about our benefits, you can look here and with a visit to Instagram wearekinexon you can get a look behind the scenes.

About Us

KINEXON is a global location-based technology leader that develops groundbreaking hardware and software solutions for the Internet of Things (IoT). Our vision is a world in perfect, frictionless flow. Wherever assets, people or operations are in motion, we can improve and automate the underlying processes, creating powerful results for our customers. Founded in 2012, and headquartered in Munich, Germany, KINEXON has grown to more than 300 employees across offices in Munich and Chicago.

Being a KINEXIAN means you are willing to create real impact for your team, department, and the company as a whole - all while contributing to our most valued asset, our culture.

At KINEXON we want to establish and guarantee an environment in which each person has equal opportunities and has the ability to shine and develop. We believe passionately that employing a diverse workforce is central to the success of a company. Therefore our employment opportunities are open to all individuals, no matter which gender, race, religion, age, sexual orientation, ability, place of origion, or socioeconomic status.

There is no better time to join than NOW. What are you waiting for? Join us on this exciting journey!

Estimated Salary Range

Our AI-powered salary intelligence estimates this position’s salary to be between $50,000 - $75,000. The actual salary may vary based on factors such as experience, location, and market trends.

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