Read by 9 job seekers.

US, Washington, Seattle

Who We Are:

At Brooks, we believe movement is the key to feeling more alive. That’s why we’re driven to create gear and experiences that take people to the place that makes them feel more alive — whether it’s a headspace, a feeling, or a finish line.

Everyone who works at Brooks is propelled by a company culture that sparks excitement, fuels collaboration, inspires creativity, and ignites innovation.

Our brand values help bond us together and drive our success:

· Runner First

We act in the best interest of the runner

· Word is Bond

We do what we say we’ll do

· Champion Heart

We give our all in everything we do

· There is no “I” in Run

We stay generous with our humanity

· Keep Moving

We find ways to move every day, because joy is kinetic!

We welcome everyone from every walk of life looking to inspire others through the power of movement — because we’re all moving towards something. Let’s run there.

Your Job:

The Runner Experience (REx) Team is the Brooks service organization and is second to none. As a member of the REx Team, you will be obsessed with creating connections with runners and ensuring that all our customers -internal and external, business and consumer - have what they need to run their path to a better self.

The Runner Experience Lead supports a team of Specialists in all aspects of their work. You model exemplary customer service by responding to overflow queues and handling escalated customer inquiries. In this role, you proactively monitor inbound queue volumes and ensure daily staffing needs are met. You deliver training and provide individual coaching and professional support to Specialists to ensure the team delivers superior customer service.

...

Apply for this job

See more jobs at Brooks Running