Job Description
Who We Are:
At Brooks, we believe movement is the key to feeling more alive. That’s why we’re driven to create gear and experiences that take people to the place that makes them feel more alive — whether it’s a headspace, a feeling, or a finish line.
Everyone who works at Brooks is propelled by a company culture that sparks excitement, fuels collaboration, inspires creativity, and ignites innovation.
Our brand values help bond us together and drive our success:
· Runner First
We act in the best interest of the runner
· Word is Bond
We do what we say we’ll do
· Champion Heart
We give our all in everything we do
· There is no “I” in Run
We stay generous with our humanity
· Keep Moving
We find ways to move every day, because joy is kinetic!
We welcome everyone from every walk of life looking to inspire others through the power of movement — because we’re all moving towards something. Let’s run there.
Your Job:
As the Runner Experience (REx) Retail Lead you will assist the Wholesale Senior Manager with the day-to-day running of the REx Retail team, supporting a team of customer service specialists in all aspects of their work. As a Lead you are the first point of contact for account escalations while leading the Senior Specialists in assisting with allocation challenges and monitoring the team’s order book. In this role, you proactively monitor inbound queue volumes and ensure daily staffing needs are met. You deliver training and provide individual coaching and professional support to Specialists to ensure the team delivers superior Run Happy customer service.
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Estimated Salary Range
Our AI-powered salary intelligence estimates this position's salary to be between $50,000 - $60,000. The actual salary may vary based on factors such as experience, location, and market trends.
