Who We Are:
At Brooks, we believe movement is the key to feeling more alive. That’s why we’re driven to create gear and experiences that take people to the place that makes them feel more alive — whether it’s a headspace, a feeling, or a finish line. Everyone who works at Brooks is propelled by a company culture that sparks excitement, fuels collaboration, inspires creativity, and ignites innovation.
Our brand values help bond us together and drive our success:
Runner First
We act in the best interest of the runner.
Word is Bond
We do what we say we’ll do.
Champion Heart
We give our all in everything we do.
There is no “I” in Run
We stay generous with our humanity.
Keep Moving
We find ways to move every day because joy is kinetic!
We welcome everyone from every walk of life looking to inspire others through the power of movement — because we’re all moving towards something. Let’s run there.
Your Job:
As the Customer Service Manager you lead, manage and inspire the Customer Service team which is the frontline contact for Brooks UK & Ireland retailers. . Your primary focus is leading the customer-obsessed B2B teams to deliver best-in-class customer experience in support of our business model, core values, and goals. You supervise and coach the Customer Service team and work with the Territory Director, North and B2B Customer Service Manager, EMEA to ensure best in line customer service for the retailers (B2B).
You are responsible for upholding the established standards of customer service excellence set by the Brooks Customer Service team whilst always looking for opportunities to improve. You will develop and drive a customer service mindset across your team and partner with managers across the organization to establish standards and ensure service level agreements (SLAs_ and productivity goals are met.
The role of Brooks Customer Service is to build relationships with retailers and support them through order processing, tracking and review performance against KPIs’ as well as product explanation. Customer Service also interacts daily with Sales, Marketing, Operations and Finance, and is an important line of communication for Sales and Marketing colleagues on the road.
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Estimated Salary Range
Our AI-powered salary intelligence estimates this position's salary to be between $50,000 - $60,000. The actual salary may vary based on factors such as experience, location, and market trends.
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