Customer Service Representative for Poker 

VGW is a fast-growing technology company and creator of market-leading online social games. With offices around the globe, we’re on a mission to be the biggest gaming company in the world!

Due to major growth we are expanding our Customer Service team in Manila and currently looking for a Customer Service Representative to join the team.

In this role, you will be patient, empathetic, and communicative. You will put yourself in VGW customers’ shoes and advocate for them when necessary. Problem-solving comes naturally to you. You are confident at troubleshooting and investigate if you don’t have enough information to resolve customer complaints. You value customer feedback.

Key responsibilities will include:

• Provide friendly and professional assistance to customers via email and live chat, addressing inquiries, resolving issues, and ensuring customer satisfaction.
• Maintain a deep understanding of our products/services and processes to effectively assist customers and answer their questions.
• Keep a positive and customer-focused attitude at all times.
• Respond efficiently to customer inquiries. Manage large amounts of incoming queries, be reliable and be there for customers.
• Identify opportunities for process improvements and provide feedback to enhance the customer experience

What you will bring to the role:

• At least a minimum of 2 – 3 years experience in the Customer Service field
• A Bachelor’s degree, OR at least 2 years in college, any course.
• Basic knowledge in poker is a must.
• Excellent communication skills both verbal and written.
• Strong problem-solving abilities and attention to detail.
• Team player with a strong sense of responsibility and commitment to customer satisfaction.
• Knowledge of common help desk/ticketing solutions and a working experience in CRM tools such as Zendesk, a plus.

About VGW

VGW has been disrupting the online gaming world since 2010 and we're only getting started. We've assembled an incredibly talented global team who bring their passion, energy and expertise to build games that people love. 

At VGW, we have a modern approach to getting work done and a focus on creating an environment where amazing people can do amazing work. That means giving you the flexibility you need, providing spaces that will keep you comfortable and finding opportunities for you to keep learning and growing.

Find out more at www.vgw.co

If you want to join a team that does things differently apply today and we look forward to seeing what you can bring to our team.

Why VGW?

We are on a huge mission to become the biggest gaming company in the world. As we grow to meet this goal, we need talented people rich in diversity to propel us forward. We truly believe the right mix of diversity and authenticity will be our winning hand.

We are committed to creating a diverse, engaging and inclusive culture for our people to shine, with a workplace that honours your experiences, perspectives, unique identity and passions. For those reasons, we encourage you to browse our employment opportunities and apply today. Please let us know of any accommodations you may need during the application process.

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