Customer Success Associate
Location: Remote (up to 25% travel required)
Reporting to: Director of Strategic Partnerships & Customer Success
Type: Full-Time | Early-Career
Salvo Health is seeking a sharp, customer-centric Customer Success Associate to join our growing team. This role is ideal for someone in their early career (1–3 years of experience) who is hungry to learn, ready to build, and excited to join a mission-driven health tech startup. You’ll work directly with our partners—some of the most forward-thinking GI practices in the country—to ensure successful onboarding, engagement, and growth with Salvo Health’s programs.You’ll report to the Director of Strategic Partnerships & Customer Success and collaborate cross-functionally with Clinical Operations, Product, Revenue Cycle Management (RCM), and Growth teams. This is a hands-on, high-impact role where you’ll help shape systems and experiences that directly affect patient care and partner success.
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Requirements
Bachelor’s degree in Business, Healthcare Administration, Public Health, or a related field
1–3 years in a client-facing role (Customer Success, Account Management, Consulting, or Ops)
Excellent communication, interpersonal, and presentation skills
Strong problem-solving ability with a systems framework mindset
Organized, proactive, and able to manage competing priorities
Creator looking to develop solutions from 0-1
Experience using CRM or support tools (e.g., HubSpot, Salesforce, or Zoho)
Comfortable with ambiguity, fast-paced environments, and cross-functional collaboration
Willingness to travel up to 25% to visit client sites across the U.S.
A genuine passion for helping customers achieve their goals
Benefits
Competitive base salary + performance bonus and equity opportunity
Hands-on learning and growth within a high-impact health tech startup
Work alongside talented, kind, and curious people in a culture that prizes innovation, empathy, and relentless problem-solving
Be part of shaping the future of hybrid healthcare—combining the best of brick-and-mortar with the power of digital medicine
A mission-driven culture focused on transforming chronic care and improving patient lives
