ScorePlay is the AI-powered media infrastructure for sports, built to automate the content operations behind the world's biggest sports organizations. We work with 300+ leagues, competitions, teams and broadcasters – including Ligue 1 and Premier League clubs, NBA and NFL teams, the Tour de France, the Australian Open, and leading bodies like UEFA and FIBA – helping them turn every moment on and off the field into high-value, structured content. Our platform brings all their media into one place and makes it effortless to find, edit and share in seconds.

Founded in 2021, we’re a 50-person team based between New York and Paris, growing 2x year over year with 98% retention. We’ve raised $20M+ from top investors including Alexis Ohanian and Harry Stebbing’s 20VC and elite athletes like Kevin Durant, Raphaël Varane, Mario Götze, Nico Rosberg and Giannis Antetokounmpo.

If you’re passionate about sports and thrive in fast-paced environments - and you want to help shape how the next generation of fans experience sports, you’re in the right place. We’re on track to become the global leader in sports media, and this is definitely the best time to join our adventure.

💡 Overview

As a Customer Success Manager (ANZ) at ScorePlay, you will own a portfolio of sports and media customers across Australia and New Zealand, making sure they onboard smoothly, adopt ScorePlay deeply, and renew and expand over time.

This role sits at the intersection of relationship management and operational execution. You will work closely with Sales, Product, and Tech to turn customer goals into real usage, measurable impact, and long-term partnership.

🧠 What you’ll work on :

Client onboarding & adoption

• Own onboarding for new ANZ customers from kickoff to “business as usual”, ensuring a seamless experience.

• Drive product adoption through training, enablement, and clear success plans.

• Become a trusted product expert: lead demos, answer workflow questions, and recommend best-practice setups.

• Proactively identify friction early (people, process, content workflows) and remove blockers fast.

Customer success & relationship management

• Build strong relationships with key stakeholders across media, digital, comms, operations, and leadership.

• Keep customers on track against goals, showing progress and ROI through regular check-ins and QBR-style updates.

• Own retention outcomes for your portfolio, proactively managing renewals and identifying upsell/expansion opportunities.

Customer advocacy

• Identify high-impact wins and turn them into references, testimonials, and success stories in partnership with Marketing.

• Create internal champions by helping teams look great with faster, cleaner content workflows.

Feedback, insights & continuous improvement

• Gather feedback and usage insights, translate them into actionable recommendations for the customer and for ScorePlay.

• Partner with Product and Engineering to channel customer learnings into platform improvements.

Cross-functional collaboration

• Work hand in hand with Sales on renewals, upsells, and expansion plans.

• Coordinate internally to triage issues, manage incidents cleanly, and ensure customers feel supported and informed.

• Contribute to RFPs/RFIs and other commercial processes with accurate customer context and success planning.

🏆 Why ScorePlay ?

• You will work with top-tier sports organisations and help them modernise how they manage and distribute media.

• You will have real ownership: success is not “support”, it is adoption, outcomes, and growth.

• You will join an international team building the category leader in sports media workflows, with product, tech, and customer teams that collaborate closely.

🧩 What we’re looking for :

• 3+ years in Customer Success / Account Management / Implementation / Project Management in a B2B SaaS environment.

• Strong stakeholder management skills, comfortable with both executives and day-to-day users.

• A hands-on operator mindset: you can run onboarding, build simple processes, and keep many threads moving without dropping quality.

• Excellent communication in English (written and spoken).

• Experience with customer rhythms like incident management, feedback cycles, and analysing customer data to drive action.

We know many people hesitate to apply if they don’t meet every single requirement on a job description. If you’re interested in ScorePlay but not sure you tick all the boxes, we’d still love to hear from you, this could be the start of a great long-term collaboration.