Arketa is building the operating system for modern fitness and wellness. Our mission is to make wellness more accessible by empowering studios and wellness entrepreneurs to grow beyond in-person classes. We provide a powerful, all-in-one platform to manage and scale hybrid wellness businesses—whether online, in-person, or both.

With Arketa, users can easily manage schedules, accept bookings and payments, build on-demand video libraries, host retreats, and run marketing campaigns via text and email. We also offer fully branded apps and websites, so studios can deliver a seamless, professional experience across every customer touchpoint.

We’ve raised $6M in seed funding from First Round Capital and are growing quickly. It’s a unique moment to join us—we’re building a category-defining company in a fast-moving space, and we’re looking for teammates who are excited to help shape the future of wellness.

The Role: 

As a Customer Success Manager for our SMB customers, you'll guide studios and instructors to get the most out of Arketa. You’ll be the main point of contact after onboarding, helping customers drive adoption, solve problems, and grow their businesses.

What You’ll Do:

• Customer Relationship Management:

  • Develop and maintain relationships with assigned customers, including individual instructors and studio owners.

  • Understand how customers' businesses operate, identify their unique needs, and make strategic recommendations to help them succeed.

• Issue Resolution and Advocacy:

  • Act as the primary point of contact for customer concerns, ensuring issues are addressed quickly and effectively.

  • Remove roadblocks to adoption by identifying challenges and proposing solutions.

  • Serve as the voice of the customer by representing customer feedback and use cases internally to improve the platform.

• Customer Insights and Reporting:

  • Track and report on key customer success metrics, including engagement levels, product adoption, and renewal rates.

  • Provide regular updates on account health to internal stakeholders.

• Customer Growth and Retention:

  • Manage accounts by driving successful renewals.

  • Partner with sales and commercial teams to identify and execute revenue growth opportunities.
    

What We’re Looking For:

• Have 2–3 years of experience in a customer success or client-facing role

• Bring strong communication and relationship-building skills

• Are curious and eager to understand our customers’ businesses

• Thrive in fast-moving, collaborative environments

• Are highly organized and able to manage multiple accounts

• Have a customer-first mindset with high empathy and accountability

• SaaS or wellness industry experience is a plus

What We Offer: 

• Competitive Salary, Stock Options, and Performance-based Bonuses

• Comprehensive Medical, Vision and Dental Insurance 

• Unlimited PTO 

• Annual Company Offsites

• Wellness Reimbursement 

• Catered Lunches/Snacks

• Ownership and Opportunity for Advancement

For this role, the estimated annual base salary range is $80,000–$100,000, depending on experience and qualifications. In addition to base pay, we offer equity and performance-based bonuses as part of our total compensation package. We believe in compensating fairly and transparently, and we’re happy to provide more detail during the interview process.

Arketa is an equal opportunity employer and is committed to diversity in its workforce. We actively encourage applications from all qualified individuals regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law. We believe that a diverse and inclusive workplace fosters innovation and creativity, and we welcome candidates who share our values of respect, collaboration, and excellence.