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Nielsen is hiring a

Customer Success Program Manager

Location: Mexico City, Mexico

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Read by 172 job seekers.

At Nielsen, we believe that career growth is a partnership. You ultimately own, fuel and set the journey. By joining our team of nearly 14,000 associates, you will become part of a community that will help you to succeed. We champion you because when you succeed, we do too. Embark on a new initiative, explore a fresh approach, and take license to think big, so we can all continuously improve. We enable your best to power our future. 

Overview
The Program Manager plays a central role in coordinating the multiple projects run by CS staff, key initiatives to streamline and improve core business tools and processes (such as the REFCORE ticketing system) and overall successful execution of work onboarding for Customer Success.

Responsibilities
  • Help drive key programs through development and implementation, including initiatives such as Priority Customer Management, Quality Framework delivery, Client status and reporting and others
  • Prioritize and manage implementation project roadmaps across Customer Success
  • Provide collective status reporting and monitoring for all active projects to key stakeholders
  • Work with Project Managers to ensure successful deliveries
  • Work with TAMs to ensure reporting role-ups and escalation paths
  • Drive the formation or improvement of global workflow processes and best practices
  • Manage tool and workflow initiatives including: REFCORE tool changes, Salesforce and Service Now
  • Collect CBE operations metrics for analysis and continuous improvement of: Turn-around time, Completeness, Validity and freshness (including aging reports and ticket expiration)
  • Work with Project Managers across CBE, TAO and other areas to improve overall project management tools and processes
  • Project Manage key assignments
  • Expected to attend company and client events, as required

    • Requirements
  • Bilingual: Fluent in both English and Spanish
  • Successful experience in onboarding customers with products and services, preferably for Gracenote Video, Music or Sports implementations.
  • Project Management experience
  • Proven leadership and business acumen
  • Excellent time management, prioritization and organizational skills
  • High energy, enthusiasm, initiative and drive
  • Effective verbal, written, presentation and interpersonal communication skills
  • Knowledge of the entertainment, data and/or technology sector and new media industries
  • Ability to quickly learn and stay current on all GN products and services
  • Travel as required
  • Bachelor’s degree in Business, Communications or related field is required
  • A minimum of 5 years of experience with Video, Music and/or Sports data products or services required

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    Estimated Salary Range

    Our AI-powered salary intelligence estimates this position's salary to be between $48,000 - $60,000. The actual salary may vary based on factors such as experience, location, and market trends.

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