At Nielsen, we believe that career growth is a partnership. You ultimately own, fuel and set the journey. By joining our team of nearly 14,000 associates, you will become part of a community that will help you to succeed. We champion you because when you succeed, we do too. Embark on a new initiative, explore a fresh approach, and take license to think big, so we can all continuously improve. We enable your best to power our future.
This position is responsible for performing complex system security administration functions, including creating client/customer profiles and accounts, user ID setups, assigning access rights and assign/test connectivity. Assignments are based upon tasks within the framework of well defined account tools, procedures, company standards and policies. Other functions include maintaining existing accounts, updating user information, adding/removing orders, deleting/adjusting accounts as requested by Marketing or contractual changes.
ResponsibilitiesWorks with Product Managers to ensure their products are properly administeredAssists in coordinating updates, enhancements and product development with Product Management and IT Assists with Product development teams as a member of the user community focused on writing requirements for new Account Management toolsMaintain monthly reports of terminations and contract movementsdd and Remove products and services as requested ensuring contracts are in place and maintainedDemonstrate leadership and foster collaborative team approachThis position will initially require an on-site training schedule with the potential to eventually become hybrid or fully remote.Our Mexico City Nielsen office is located at: Torre Acuario, Santa Fe, CDMX
QualificationsAssociate’s degree or equivalent experience.Minimum of two years’s experience in customer supportWorking knowledge of reporting tools, Google suite & ExcelExcellent oral, written and communication skills (Spanish and English)
