At Nielsen, we believe that career growth is a partnership. You ultimately own, fuel and set the journey. By joining our team of nearly 14,000 associates, you will become part of a community that will help you to succeed. We champion you because when you succeed, we do too. Embark on a new initiative, explore a fresh approach, and take license to think big, so we can all continuously improve. We enable your best to power our future.

This position is responsible for performing complex system security administration functions, including creating client/customer profiles and accounts, user ID setups, assigning access rights and assign/test connectivity. Assignments are based upon tasks within the framework of well defined account tools, procedures, company standards and policies. Other functions include maintaining existing accounts, updating user information, adding/removing orders, deleting/adjusting accounts as requested by Marketing or contractual changes.

Responsabilities:

Performs or assists in troubleshooting and diagnosing production problems; correct identified problems.

Makes decisions and resolves problems.

Seeks out information and data to evaluate, prioritize and formulate best solutions or practices.

Ability to take full ownership and control of a problem or issue with minimum supervision.

Receives general direction from higher level supervisory staff

Possesses complete understanding of our top volume drivers services

Works with Product Managers to ensure their products are properly administered

Assists in coordinating updates, enhancements and product development with Product Management and IT

Qualifications:

Associate’s degree or equivalent experience.

Minimum of two years’s experience in customer support

Working knowledge of reporting tools, Google suite & Excel

Proficiency in analytical and problem solving skills

High tolerance for stressful situations

Demonstrated initiative and motivation to provide quality services

Excellent oral, written and communication skills

Ability to communicate clearly & concisely

Strong analytical and problem solving skills

Demonstrated initiative and motivation to provide quality service

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Nielsen is hiring a Customer Support Administrator

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Nielsen is hiring a Customer Support Administrator

Job Description

Skills & Technologies

Explore Biotech Careers

Create a Job Alert

Related Opportunities

Senior Manager, Product

Senior Database Administrator - Mumbai & Bangalore

Ruby On Rails Developer- P2

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