FloSports leads the way in delivering world-class digital streaming for millions of fans, families, and athletes in underserved sports. Our digital platform unites casual and dedicated spectators alike, offering thrilling live events from around the world with interactive features, real-time analytics, and powerful broadcast technology. As the essential destination for niche sports content, we deliver everything from breaking news and expert commentary to feature films, documentaries, and multi-episodic series. We've revolutionized the global sports media industry by building a diverse team—technologists and wrestlers, creators and cheerleading experts, designers and hockey enthusiasts, communicators and motorsport fanatics, producers and sports fans—all united by our passion to serve underrepresented sports communities. We're creating the ultimate destination for our sports, and we're looking for people like you to join us!

THE ROLE:

FloSports is searching for an enthusiastic, customer-focused Part-Time Customer Support Representative to join our team and provide top-notch customer service and support for our track & field sports management platforms, MileSplit and DirectAthletics! If you love interacting with people and are passionate about helping customers and solving problems, we want you! As a Customer Support Representative, you will be a vital part of our team, assisting customers with their needs and ensuring their satisfaction. The right candidate will be able to accommodate a flexible schedule that includes daytime, evening, and weekend shifts for an average of 20 hours per week. This number may fluctuate based on seasonal volume, but will not exceed 30 hours per week. Best of all, you can work remotely.

Join our Customer Support Team and share your passion for track & field while making a positive impact on our customers' experience.

Responsibilities

• Deliver timely, friendly, and expert-level responses to customer inquiries, and requests, ensuring every interaction exceeds expectations and boosts customer satisfaction.

• Be the voice of the customer, proactively identifying and escalating critical technical issues, outages, and any concerns that impact the user or viewer experience, ensuring a seamless experience.

• Engage in active listening to thoroughly understand customer challenges, diagnose root causes, and expertly navigate to the most effective solutions—transforming problems into positive outcomes.

• Maintain and update customer accounts with meticulous attention to detail, ensuring compliance with department policies and guidelines.

• Consistently achieve and surpass agent and department performance metrics, demonstrating a strong commitment to excellence and customer satisfaction that drives team success.

• Collaborate with supervisors on diverse projects and tasks, offering creative solutions and adapting to new challenges with enthusiasm, ensuring the continuous growth and success of the team.

KNOWLEDGE, SKILLS AND ABILITIES:

• Passion for track & field/cross-country, with a deep knowledge of the sport, fueling a strong desire to engage with athletes and fans alike, creating a genuine connection.

• At least one year of customer service experience, where you perfected your ability to build relationships, solve problems, and create positive experiences with a wide range of customers.

• Exceptional communication skills (both spoken and written), enabling you to break down technical issues and solutions into clear, easily understandable steps for all customers, no matter their level of technical knowledge.

• A natural problem-solver with a keen eye for detail and a proactive approach, always eager to take ownership of challenges and find creative solutions.

• A sense of urgency and accountability that ensures you handle tasks swiftly, meeting customer needs and making an immediate impact on the team’s success.

• Strong time management skills, ensuring you can juggle multiple tasks efficiently while delivering top-tier support and maintaining focus on customer satisfaction.

• Pride in your work ethic—you value quality and put your best effort into everything you do, ensuring every interaction leaves a positive mark.

• A thirst for knowledge—whether it’s expanding your technical expertise or staying up-to-date on the latest in technology, you're always eager to learn and grow.

• A deep-rooted desire to help others, driven by an intrinsic need to make a real difference in people’s experiences, offering support that goes above and beyond.

• Proven success in remote work environments, demonstrating your ability to stay self-motivated, disciplined, and effective while working independently from home.

Bonus Points

• Hands-on experience with MileSplit and/or DirectAthletics platforms, allowing you to confidently navigate and provide support to users who rely on these powerful tools.

OUR COMMITMENT TO DIVERSITY:

FloSports exists to elevate the communities, athletes, and sports that have too often been overlooked. That mission starts with our own team. We believe that a diverse, inclusive workplace—one where different perspectives are sought out, heard, and valued—is essential to building a company that can truly serve the full spectrum of sports fans.

We are committed to creating a fair and equitable environment where people from all backgrounds can thrive. To help mitigate bias and expand opportunity, FloSports uses a blind recruiting process that supports more objective, inclusive hiring decisions. We’re intentional in our practices because we believe the best ideas and innovations come from teams that reflect the diversity of the world around us.